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HELP CENTER

RD Guides
Other
- Feature Request
- FAQ
Updates New!
- - Updates
    
    We’ve Added a “Time” Column to Timed Events to Ensure Accurate Placement
    
    Management of Unsubscribed Emails
    
    Accurate Placement for Tied Results
    
    Display issue in registration history
    
    Sorting of Participant List for Ticket Sales Events
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HELP CENTER

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Event Setup

How to Embed a Strava Route in your Event Description
Trail Running Film Festival (TRFF) Hosts: Creating Your Event
Race Directors: Enabling a Nonbinary Division
Add Links, Lists, and Images to your Description
Photos, Waivers, and General tabs
Pause CC Charges
Troubleshooting Image Upload Errors
Show or Hide Your Waitlist Applicants
Setting Your Event Location
Set Your Capacity
Set Up Order Cancellation
Enable Distance Changes
Creating Questions
Creating Add Ons
Create a Relay Event
How to Set Up a New Event on UltraSignup
Create a Donation Based Event
Use the Waitlist Feature
Renew Your Event
Postpone Your Upcoming Event
Creating and Applying Rollover Credits
Change Registration Open Date(s)
Change Registration Close Date(s)
Change Ownership of Your Event
Change Distance Start Time(s)
Setting Up Auto Credits
Set Up Bib Transfer Option
Edit Your Timeline
Edit Your Contacts
Add your Payment Account
Add Social Links to your Registration Page
Event Pricing Setup
Add a Description
Add Another Distance
Adding a Banner Image

Registrations

Lottery Process
Create Coupon Codes
Using your Dashboard
Using the Participant Screen
Edit Participant Records
Create Coupon Codes
Send Invites to Participants
Add Participant Discounts
Remove Distances // Add New Distances
Deactivate or Remove a Distance
Refresh Your Participant List
Change a Participant Distance (Manually)
Add Participant Back to Waitlist
Create A Participant Report
Export Information in Past Events
Show or Hide Your Entrant List

Race Results

Accurate Placement in Timed Events: Uploading a Time & Distance Column
Display results in days
Load Results for Events Not Hosted on Ultrasignup
Grant Access to a Race Timer
Assigning Bib Numbers
Edit Results for Your Event
Correcting Runner Placement in a Timed Event
Load Your Event Results
Adding Individual Bib Numbers

Timing App

UltraSignup Race Timer Intro Guide
Race Day Guide
Race Prep Guide
Testing the Timing App
Using the Race Clock
Resetting the Application
Editing Checkpoint Times
Configure the Timing App for Looped Events
Deleting Checkpoint Times
Change Participant Distance
Time a Looped Event
No Bib/Fix Online
Hide or Show a Distance
Configure the Timing App for Multiple Checkpoints
Backup Your Data
Get Your Code
Change Participant Status
Key Pad View vs. Bib Tap View
Add Your Code
Assigning Bib Numbers
Age Groups in the App
Adding A Participant From The App
Deleting Checkpoint Times
Changing the Race Clock
Publishing Results

Tools

Using the Marketing Tool
The USU Blacklist
Using the Facebook Tool
Setting up Volunteer Registration
Set Up Your USU Advertisement
New Communications Tool!
Using the Communications Tool

Financials

Understanding Marketplace Facilitator Laws for Race Directors on UltraSignup
Action Required: Important Update for Stripe Users
Understanding Payouts on UltraSignup for Race Directors
Fee Changing for Stripe Accounts
Setting Up Auto Credits
Creating and Applying Rollover Credits
Add your Payment Account

Runner Assistance

Non-Binary Features on UltraSignup for Runners
Runner Rank Explained ft. Matt Abbott the Data Guy
How to Change Your Last Name In Your Profile
Edit Your Race Registration
Moving Results On Your Results Page
Using Your Credits & Rollovers
Load Results for Events Not Hosted on Ultrasignup
Updating Your Member Profile
Change Your Email Address on Your Account

New Features

Non-Binary: Phase II Release Details
Introducing UltraSignup MicroSites! (Beta)
Non-binary Inclusivity: Phase II Updates
Non-Binary Option: Phase I
Display results in days
New Communications Tool!

General Updates

Understanding Marketplace Facilitator Laws for Race Directors on UltraSignup
Action Required: Important Update for Stripe Users
Fee Changing for Stripe Accounts
Non-binary: Looking Ahead
Introducing Ultrasignup Gift Cards – The Perfect Gift for Runners!
2022 1099-k FAQ
Non-binary Inclusivity: Phase II Updates
Non-Binary Option: Phase I
2021 1099-K FAQ
Display results in days
New Communications Tool!

RD Tips & Information

Event Success Tips
Understanding Marketplace Facilitator Laws for Race Directors on UltraSignup
Action Required: Important Update for Stripe Users
Refund Policy: Making Things Crystal Clear!
Understanding Payouts on UltraSignup for Race Directors
Fee Changing for Stripe Accounts

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Tools

Start sending communications to your runners, and learn how to use all other director tools.

Using the Marketing Tool
The USU Blacklist
Using the Facebook Tool
Setting up Volunteer Registration
Set Up Your USU Advertisement
New Communications Tool!
Using the Communications Tool

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