How to Distance Changes #

Event Setup >> Edit Event >> Order Edits

To get there, navigate to Event Setup >> Edit Event, click on the Order Edits tab and Distance Changes is the first sections on that tab.

How it Works #

Enabling self-service event changes allows participants to move from one distance to another prior to the event. If a participant would like to downgrade to a cheaper distance, they can, but will not receive a refund (and cannot change it back on their own). If they would like to upgrade, their original order is removed and they are given a credit to re-register for another distance, AT THE PRICE OF THE OTHER DISTANCE ON THE DATE OF THE ORIGINAL ORDER. They will be directed to re-register.

How to Enable Distance Changes #

Set the last date you would like to allow runners to change their distance. Keep in mind, if you need to export and use participant data for bibs, etc… allowing distance changes until your race date could impact that initial download. The data may change if you allow runners to continue to edit their registration. You may consider changing this date to the registration close date, if not earlier.

After setting the date, be sure to enable the distance changes by checking the box next to ‘Allow participants to change distances?’ and then click update to save.