Payouts can seem perplexing, but let’s break it down.
We work with two payment processors—Authorize.net for US transactions and Stripe for non-US transactions. If you’re on Authorize, we manage your payment/statements; for Stripe users, Stripe handles your payouts as per your account settings.
Here’s the lowdown for Authorize accounts: Statements run on the 1st and 15th of each month, or the closest business day if these dates fall on a weekend, with funds typically hitting your account in 2-3 business days.
Here are crucial steps #
- Ensure all account information is added, otherwise you may experience delays in receiving your funds.
- Missing details like entity information (SSN or EIN) or bank info hinder payments, so complete these before opening registration.
- The contact adding the bank account gets linked to it in the system (they are recognized as the account treasurer) and, therefore, must be listed in your event contacts; otherwise, there might be an unlinked treasurer issue, delaying fund deposits. To fix this, add the contact or contact support to update the bank account details.
Consider these pointers #
- After added, each account undergoes an approval process which might delay payments if the account is added close to statement dates.
- A minimum balance of $100 is required for payouts; balances below this will roll over to the next payment date.
- If your event date has passed and you fall below the payout minimum, we ensure prompt payment regardless.
More insights on statements #
- Transaction Date Ranges: Your statements might display transaction dates as ranges like “28-12th” and “13-27.” This occurs because we only process transactions once funds have completely settled in the merchant account.
- Net Amount Clarification: The net amount at the bottom of your statement encompasses total funds collected, inclusive of taxes. In cases where tax responsibility lies with us or partially with us, we’ll deduct the taxes we must file. Your Net Payout amount on the statement’s top is your definitive payment reference.
- Refunds and Adjustments: Refunds can be processed through our platform with Authorize, but not with Stripe. Any refunds issued will reflect as adjustments on your statement. If there’s an outstanding unpaid balance visible in green on your refunds page, you can issue refunds from that amount. It’s crucial not to refund more than your balance. If necessary, reach out to our support team to add funds to your reserve or wait until more funds accrue from open registrations. Note that a $1 charge per refund is applied to cover processing costs, evident as an adjustment on your statement.
- Dealing with Chargebacks: Chargebacks, unfortunately, occur occasionally. When they do, the funds, along with additional fees, are automatically deducted from our merchant account. Consequently, these deducted funds will reflect on your statement. This underscores the importance of having a visible refund policy in your registration details.
- Paper Check Handling: If you opt for a paper check, which we don’t recommend, funds will be mailed only after your event registration concludes.
Statement handling is complex, and there might be missing details. For any queries, our team is here to help—reach out anytime!
Remember, our help guide is your reference point, but specific queries might need expert advice.