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UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

Event Setup

Registrations

Using your Dashboard
Using the Participant Screen
Edit Participant Records
Create Coupon Codes
Send Invites to Participants
Add Participant Discounts
Remove Distances // Add New Distances
Deactivate or Remove a Distance
Refresh Your Participant List
Change a Participant Distance (Manually)
Add Participant Back to Waitlist
Create A Participant Report
Export Information in Past Events
Show or Hide Your Entrant List

Results

Configure the Timing App for Multiple Checkpoints
Get Your Code
Load Results for Events Not Hosted on Ultrasignup
Grant Access to a Race Timer
Key Pad View vs. Bib Tap View
Add Your Code
Assigning Bib Numbers
Edit Results for Your Event
Age Groups in the App
Adding A Participant From The App
Correcting Runner Placement in a Fixed Time Event
Load Your Event Results
Adding Individual Bib Numbers
Deleting Checkpoint Times
Changing the Race Clock
Publishing Results

Timing Software

Timing Software

UltraSignup Race Timer Overview
Race Day Guide
Race Prep Guide
Testing the Timing App
Using the Race Clock
Resetting the Application
Editing Checkpoint Times
Configure the Timing App for Looped Events
Deleting Checkpoint Times
Change Participant Distance
Time a Looped Event
No Bib/Fix Online
Hide or Show a Distance
Configure the Timing App for Multiple Checkpoints
Backup Your Data
Get Your Code
Change Participant Status
Key Pad View vs. Bib Tap View
Add Your Code
Assigning Bib Numbers
Age Groups in the App
Adding A Participant From The App
Deleting Checkpoint Times
Changing the Race Clock
Publishing Results

Tools

Using the Marketing Tool
The USU Blacklist
Using the Facebook Tool
Setting up Volunteer Registration
Set Up Your USU Advertisement
New Communications Tool!
Using the Communications Tool

Financials

Setting Up Auto Credits
Creating and Applying Rollover Credits
Add your Payment Account

Runner Assistance

Runner Assistance

Merge Various Names into your Account
Edit Your Race Registration
Moving Results to your Account
Using Your Credits & Rollovers
Load Results for Events Not Hosted on Ultrasignup
Updating Your Member Profile
Change Your Email Address on Your Account

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UltraSignup Guides
Financials

Financials

Download statements, issue refunds, set up rollovers, and other information regarding discounts & credits.

Setting Up Auto Credits
Creating and Applying Rollover Credits
Add your Payment Account

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