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  • April 2023

UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

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Event Setup
  • Race Directors: Enabling a Nonbinary Division
  • Add Links, Lists, and Images to your Description
  • Photos, Waivers, and General tabs
  • Pause CC Charges
  • Troubleshooting Image Upload Errors
  • Show or Hide Your Waitlist Applicants
  • Setting Your Event Location
  • Set Your Capacity
  • Set Up Order Cancellation
  • Enable Distance Changes
  • Creating Questions
  • Creating Add Ons
  • Create a Relay Event
  • Creating a New Event
  • Create a Donation Based Event
  • Use the Waitlist Feature
  • Renew Your Event
  • Postpone Your Upcoming Event
  • Creating and Applying Rollover Credits
  • Create Coupon Codes
  • Change Registration Open Date(s)
  • Change Registration Close Dates
  • Change Ownership of Your Event
  • Change Distance Start Time(s)
  • Setting Up Auto Credits
  • Set Up Bib Transfer Option
  • Edit Your Timeline
  • Edit Your Contacts
  • Add your Payment Account
  • Add Social Links to your Registration Page
  • Event Pricing
  • Add a Description
  • Add Another Distance
  • Adding a Banner Image
Registrations
  • Lottery Process
  • Using your Dashboard
  • Using the Participant Screen
  • Edit Participant Records
  • Create Coupon Codes
  • Send Invites to Participants
  • Add Participant Discounts
  • Remove Distances // Add New Distances
  • Deactivate or Remove a Distance
  • Refresh Your Participant List
  • Change a Participant Distance (Manually)
  • Add Participant Back to Waitlist
  • Create A Participant Report
  • Export Information in Past Events
  • Show or Hide Your Entrant List
Race Results
  • Display results in days
  • Configure the Timing App for Multiple Checkpoints
  • Get Your Code
  • Load Results for Events Not Hosted on Ultrasignup
  • Grant Access to a Race Timer
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Edit Results for Your Event
  • Age Groups in the App
  • Adding A Participant From The App
  • Correcting Runner Placement in a Fixed Time Event
  • Load Your Event Results
  • Adding Individual Bib Numbers
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Timing App
  • UltraSignup Race Timer Overview
  • Race Day Guide
  • Race Prep Guide
  • Testing the Timing App
  • Using the Race Clock
  • Resetting the Application
  • Editing Checkpoint Times
  • Configure the Timing App for Looped Events
  • Deleting Checkpoint Times
  • Change Participant Distance
  • Time a Looped Event
  • No Bib/Fix Online
  • Hide or Show a Distance
  • Configure the Timing App for Multiple Checkpoints
  • Backup Your Data
  • Get Your Code
  • Change Participant Status
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Age Groups in the App
  • Adding A Participant From The App
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Tools
  • Using the Marketing Tool
  • The USU Blacklist
  • Using the Facebook Tool
  • Setting up Volunteer Registration
  • Set Up Your USU Advertisement
  • New Communications Tool!
  • Using the Communications Tool
Financials
  • Setting Up Auto Credits
  • Creating and Applying Rollover Credits
  • Add your Payment Account
Runner Assistance
  • Non-Binary Features on UltraSignup for Runners 🌈
  • Runner Rank Explained
  • Merge Various Names into your Account
  • Edit Your Race Registration
  • Moving Results to your Account
  • Using Your Credits & Rollovers
  • Load Results for Events Not Hosted on Ultrasignup
  • Updating Your Member Profile
  • Change Your Email Address on Your Account
Special Event Instructions
  • Broken Arrow Elite Credits
New Features
  • Non-Binary: Phase II Release Details
  • Introducing UltraSignup MicroSites! (Beta)
  • Non-binary Inclusivity: Phase II Updates
  • Non-Binary Option: Phase I
  • Display results in days
  • New Communications Tool!
General Updates
  • Non-binary: Looking Ahead 🌍
  • 🎁 Introducing Ultrasignup Gift Cards – The Perfect Gift for Runners! 🏃‍♀️🏃‍♂️
  • 2022 1099-k FAQ
  • Non-binary Inclusivity: Phase II Updates
  • Non-Binary Option: Phase I
  • 2021 1099-K FAQ
  • Display results in days
  • New Communications Tool!
Changelog
  • April 2023
  • October 2022
  • September 2022
  • July/August 2022
  • April/May 2022
  • February 2022
  • January 2022
April 2023
28
April 7, 2023

Until now, if runners finished an event with the same finish time, the placement column would not allow them to have the same placement. Now runner placement will reflect ties in both the overall placement column & the DP column.

Improved
Ability to tie in results list
28
April 7, 2023

Email template footer copyright has been updated to reflect 2023

Updated
Update email template copyright
28
April 7, 2023

UltraSignup footer copyright has been updated to reflect 2023

Updated
Update footer copyright
28
April 7, 2023

When publishing results from the app, if all runners were not assigned a status of either finisher(by recording their finish time), DNS, or DNF, then the runner was being published with the status of "Upcoming Open". This resulted is publishing errors, and live tracking errors. In the results runners uploaded with the -1 status, it would appear as if the past event was still upcoming regardless of event date.

Fixed
Results being loaded with (-) status
28
April 7, 2023

RDs will see the option to use the UltraSignup volunteer tool. RDs can choose to link to an external volunteer tool - so when runners click the volunteer link they will be taken to the volunteer site.

Added
You can now link to external volunteer signup tools
28
April 7, 2023

To support results for larger events, we have removed the limitation of 1500 on the results loader.

Fixed
Results only displaying 1500 of 16k results
28
April 7, 2023

In the participant screen in the RD dashboard, in the "item" dropdown, when selecting "All distances", the information displayed all distances && independent add-ons. Then when selecting "All distances with independent add-ons", information displayed was limited to all distances.

Fixed
All distances" pulling all distances & independent orders - not just the distances
28
April 7, 2023

The waiver, when creating an event, had a character limit, but there was no character limited displayed to the end-user. Now, when the RD adds their waiver the character limit displays current character count, and max character count. Limit cannot be exceeded.

Improved
Add character limit to waiver/event setup
28
April 7, 2023

The waiver, when renewing an event, had a character limit, but there was no character limited displayed to the end-user. Now, when the RD adds their waiver the character limit displays current character count, and max character count. Limit cannot be exceeded.

Improved
Add character limit to waiver/renew your event
28
April 7, 2023

In an RD's event, under Tools >> Widgets & Code, the RD has 1 or 2 snippets of HTML code that they can copy/paste into an external webpage. 1) Widget that links back to an individual event 2) Widget that displays all upcoming events in a group of events. Both, when implemented, resulted in errors.

Fixed
Widget & code no longer working
28
April 7, 2023

States were duplicated in member profile state dropdown, in guest registrations, and when adding a participant in an event.

Fixed
States duplicated in state dropdown
28
April 7, 2023

Time zone incorrect across all events. After a recent update to address an issue with the Newfoundland timezone, it threw off all events by 1hr. Local time across all events should now be correct.

Fixed
Time zone incorrect across all events.
28
April 7, 2023

Order Summary not display the amount breakdown, Post Gift Card launch, the payment method breakdown was not displaying in the order confirmation. You will now see amount paid by CC & amount paid by GC.

Improved
Order Summary not display the amount breakdown
28
April 7, 2023

USU Blacklist not working, was not allowing RD to block runners from registration.

Fixed
USU Blacklist
28
April 7, 2023

Text changed from: "You received this email because you are signed up for a race on UltraSignup. If you wish to no longer receive race updates, contact us here." To: "You received this email because you registered for, volunteered, or are a fan of a race on UltraSignup. If you wish to no longer receive race updates, contact us here."

Updated
Verbiage update on email footer in comms tool templates
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Updated on April 10, 2023
October 2022

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