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  • September 2022

UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

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Event Setup
  • Race Directors: Enabling a Nonbinary Division
  • Add Links, Lists, and Images to your Description
  • Photos, Waivers, and General tabs
  • Pause CC Charges
  • Troubleshooting Image Upload Errors
  • Show or Hide Your Waitlist Applicants
  • Setting Your Event Location
  • Set Your Capacity
  • Set Up Order Cancellation
  • Enable Distance Changes
  • Creating Questions
  • Creating Add Ons
  • Create a Relay Event
  • Creating a New Event
  • Create a Donation Based Event
  • Use the Waitlist Feature
  • Renew Your Event
  • Postpone Your Upcoming Event
  • Creating and Applying Rollover Credits
  • Create Coupon Codes
  • Change Registration Open Date(s)
  • Change Registration Close Dates
  • Change Ownership of Your Event
  • Change Distance Start Time(s)
  • Setting Up Auto Credits
  • Set Up Bib Transfer Option
  • Edit Your Timeline
  • Edit Your Contacts
  • Add your Payment Account
  • Add Social Links to your Registration Page
  • Event Pricing
  • Add a Description
  • Add Another Distance
  • Adding a Banner Image
Registrations
  • Lottery Process
  • Using your Dashboard
  • Using the Participant Screen
  • Edit Participant Records
  • Create Coupon Codes
  • Send Invites to Participants
  • Add Participant Discounts
  • Remove Distances // Add New Distances
  • Deactivate or Remove a Distance
  • Refresh Your Participant List
  • Change a Participant Distance (Manually)
  • Add Participant Back to Waitlist
  • Create A Participant Report
  • Export Information in Past Events
  • Show or Hide Your Entrant List
Race Results
  • Display results in days
  • Configure the Timing App for Multiple Checkpoints
  • Get Your Code
  • Load Results for Events Not Hosted on Ultrasignup
  • Grant Access to a Race Timer
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Edit Results for Your Event
  • Age Groups in the App
  • Adding A Participant From The App
  • Correcting Runner Placement in a Fixed Time Event
  • Load Your Event Results
  • Adding Individual Bib Numbers
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Timing App
  • UltraSignup Race Timer Overview
  • Race Day Guide
  • Race Prep Guide
  • Testing the Timing App
  • Using the Race Clock
  • Resetting the Application
  • Editing Checkpoint Times
  • Configure the Timing App for Looped Events
  • Deleting Checkpoint Times
  • Change Participant Distance
  • Time a Looped Event
  • No Bib/Fix Online
  • Hide or Show a Distance
  • Configure the Timing App for Multiple Checkpoints
  • Backup Your Data
  • Get Your Code
  • Change Participant Status
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Age Groups in the App
  • Adding A Participant From The App
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Tools
  • Using the Marketing Tool
  • The USU Blacklist
  • Using the Facebook Tool
  • Setting up Volunteer Registration
  • Set Up Your USU Advertisement
  • New Communications Tool!
  • Using the Communications Tool
Financials
  • Setting Up Auto Credits
  • Creating and Applying Rollover Credits
  • Add your Payment Account
Runner Assistance
  • Non-Binary Features on UltraSignup for Runners 🌈
  • Runner Rank Explained
  • Merge Various Names into your Account
  • Edit Your Race Registration
  • Moving Results to your Account
  • Using Your Credits & Rollovers
  • Load Results for Events Not Hosted on Ultrasignup
  • Updating Your Member Profile
  • Change Your Email Address on Your Account
Special Event Instructions
  • Broken Arrow Elite Credits
New Features
  • Non-Binary: Phase II Release Details
  • Introducing UltraSignup MicroSites! (Beta)
  • Non-binary Inclusivity: Phase II Updates
  • Non-Binary Option: Phase I
  • Display results in days
  • New Communications Tool!
General Updates
  • Non-binary: Looking Ahead 🌍
  • 🎁 Introducing Ultrasignup Gift Cards – The Perfect Gift for Runners! 🏃‍♀️🏃‍♂️
  • 2022 1099-k FAQ
  • Non-binary Inclusivity: Phase II Updates
  • Non-Binary Option: Phase I
  • 2021 1099-K FAQ
  • Display results in days
  • New Communications Tool!
Changelog
  • April 2023
  • October 2022
  • September 2022
  • July/August 2022
  • April/May 2022
  • February 2022
  • January 2022
September 2022

We’re constantly working to improve the UltraSignup platform for event organizers and athletes, and this Changelog reflects that work, cataloguing the enhancements, updates and bug fixes we’re rolling out on a weekly basis. In addition to this running list, there are a number of other behind-the-scene projects we’re working on to optimize platform performance – all with the goal of helping organizers put on amazing events that athletes will love.

RD
September 14, 2022

The demographics page takes a bit to load as it is gathering data. There was not indication that the page was loading, you would only see a blank screen... Now the page lets you know that it is working on gathering your data!

Improved
Demographics page load
RD
September 28, 2022

When your event happens over a weekend and the registration page include these when, when sending a waitlist invite, the start date was being displayed rather than the date of the event. This has been changed.

Improved
Waitlist invite date
RD
September 28, 2022

Added links to the Help site and the UltraSignup Podcast!

Added
Navigation Updates
RD
September 1, 2022

Change volunteer tasks without volunteers needing to re-register.

Improved
Volunteer Tasks
RD
September 28, 2022

Added updated links to the Help site and new FAQ to the contact page.

Updated
Help Links Updated
RD
September 1, 2022

We have added the ability to add a conversion label to your event setup dashboard

Improved
Google Ad Words Conversion Label
RD
September 1, 2022

You will now see the option to add your GTM ID in your RD Dashboard. This can be used for tracking across multiple pages through the use of tags and triggers. Guide coming soon.

Improved
Google Tag Manager
RD
September 1, 2022

We updated the order of participant screen dropdown to ‘All distances’ as the first/default option rather than ‘All distances with independent add-ons’.

Updated
Participant Screen Dropdown
RD
September 10, 2022

We updated the details on ‘Get Your Code’ screen that you reach before timing configuration. It was updated with a new video, links to guides, and new tips.

Updated
Get Your Code Info
RD
September 10, 2022

Removed the option to add a blog link to your social dropdown menu on your registration page and replaced with Instagram. This can be found on your event setup dashboard.

Updated
Instagram!
RD
September 20, 2022

Social Share button icons in the banner area of the registration page missing.

Fixed
Social Share Icons Missing From Registration Page
RD
September 20, 2022

Cancelled events were still appearing in the list of upcoming events in the runner’s registration confirmation email.

Fixed
Cancelled Events Appearing In Confirmation Emails
RD
September 20, 2022

When visiting the communications tool, you may have noticed a secondary menu appearing behind the main menu at the top of the page.

Fixed
Overlapping Menus On Communications Screen
RD
September 20, 2022

When creating questions, if you switched between multiple choice to free form questions, the free form question kept the multiple choice answers.

Fixed
Free Form Vs. Multiple Choice Questions

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Updated on April 10, 2023
July/August 2022October 2022

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