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UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

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Event Setup
  • Add Links, Lists, and Images to your Description
  • Photos, Waivers, and General tabs
  • Pause CC Charges
  • Troubleshooting Image Upload Errors
  • Show or Hide Your Waitlist Applicants
  • Setting Your Event Location
  • Set Your Capacity
  • Set Up Order Cancellation
  • Enable Distance Changes
  • Creating Questions
  • Creating Add Ons
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  • Creating a New Event
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  • Creating and Applying Rollover Credits
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  • Change Registration Open Date(s)
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  • Change Ownership of Your Event
  • Change Distance Start Time(s)
  • Setting Up Auto Credits
  • Set Up Bib Transfer Option
  • Edit Your Timeline
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Registrations
  • Lottery Process
  • Using your Dashboard
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  • Change a Participant Distance (Manually)
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  • Export Information in Past Events
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Race Results
  • Display results in days
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  • Get Your Code
  • Load Results for Events Not Hosted on Ultrasignup
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  • Key Pad View vs. Bib Tap View
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  • Edit Results for Your Event
  • Age Groups in the App
  • Adding A Participant From The App
  • Correcting Runner Placement in a Fixed Time Event
  • Load Your Event Results
  • Adding Individual Bib Numbers
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Timing App
  • UltraSignup Race Timer Overview
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  • Testing the Timing App
  • Using the Race Clock
  • Resetting the Application
  • Editing Checkpoint Times
  • Configure the Timing App for Looped Events
  • Deleting Checkpoint Times
  • Change Participant Distance
  • Time a Looped Event
  • No Bib/Fix Online
  • Hide or Show a Distance
  • Configure the Timing App for Multiple Checkpoints
  • Backup Your Data
  • Get Your Code
  • Change Participant Status
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Age Groups in the App
  • Adding A Participant From The App
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Tools
  • Using the Marketing Tool
  • The USU Blacklist
  • Using the Facebook Tool
  • Setting up Volunteer Registration
  • Set Up Your USU Advertisement
  • New Communications Tool!
  • Using the Communications Tool
Financials
  • Setting Up Auto Credits
  • Creating and Applying Rollover Credits
  • Add your Payment Account
Runner Assistance
  • Runner Rank Explained
  • Merge Various Names into your Account
  • Edit Your Race Registration
  • Moving Results to your Account
  • Using Your Credits & Rollovers
  • Load Results for Events Not Hosted on Ultrasignup
  • Updating Your Member Profile
  • Change Your Email Address on Your Account
Special Event Instructions
  • Broken Arrow Elite Credits
New Features
  • Non-binary Inclusivity: Phase 2 Updates
  • Non-Binary Option: Phase 1
  • Display results in days
  • New Communications Tool!
General Updates
  • 2022 1099-k FAQ
  • Non-binary Inclusivity: Phase 2 Updates
  • Non-Binary Option: Phase 1
  • 2021 1099-K FAQ
  • Display results in days
  • New Communications Tool!
Changelog
  • October [2022]
  • September [2022]
  • July/August [2022]
  • April/May [2022]
  • February [2022]
  • January [2022]
Set Up Order Cancellation
Table of Contents
  • How it works
  • Set it up
  • Additional Notes:

To get there, navigate to event setup >> edit event, and click on the order edits tab. Scroll all the way to the bottom of the page to update the last day and time runners can cancel their registration

Screenshot 02-22-2022 23.36.04
Screenshot 02-22-2022 23.36.25

How it works #

By default, runners have up to 3 days before the race date to cancel their registration, before they are marked as a DNS in the results. As the director of the race, you can load DNS and DNF data (if you wish), otherwise, you can simply load just the results.

Set it up #

Set the last date you would like to allow runners to cancel their order. Keep in mind, if you need to export and use participant data for bibs, etc… allowing cancelation until your race date could impact that initial download. The data may change if you allow runners to continue to edit their registration. You may consider changing this date to the registration close date, if not earlier.

After setting the date, be sure to enable order cancelation by checking the box next to ‘Allow participants to cancel their order?’ and then click update to save.

Screenshot 02-23-2022 00.04.41

Additional Notes: #

  • If you are allowing runners to cancel, be sure about the terms. We often get questions days before the event (when they are no longer able to cancel their due to the USU default setting of 3 days prior). Be sure to update this default date if you are allowing runners to cancel closer to race day than 3 days prior.
  • Cancellation does not issue a refund to the participant unless you have your auto credits set up.
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Updated on March 12, 2022
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Table of Contents
  • How it works
  • Set it up
  • Additional Notes:
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