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UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

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Event Setup
  • Race Directors: Enabling a Nonbinary Division
  • Add Links, Lists, and Images to your Description
  • Photos, Waivers, and General tabs
  • Pause CC Charges
  • Troubleshooting Image Upload Errors
  • Show or Hide Your Waitlist Applicants
  • Setting Your Event Location
  • Set Your Capacity
  • Set Up Order Cancellation
  • Enable Distance Changes
  • Creating Questions
  • Creating Add Ons
  • Create a Relay Event
  • Creating a New Event
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  • Use the Waitlist Feature
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  • Creating and Applying Rollover Credits
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  • Change Registration Open Date(s)
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  • Setting Up Auto Credits
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  • Edit Your Timeline
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  • Add your Payment Account
  • Add Social Links to your Registration Page
  • Event Pricing
  • Add a Description
  • Add Another Distance
  • Adding a Banner Image
Registrations
  • Lottery Process
  • Using your Dashboard
  • Using the Participant Screen
  • Edit Participant Records
  • Create Coupon Codes
  • Send Invites to Participants
  • Add Participant Discounts
  • Remove Distances // Add New Distances
  • Deactivate or Remove a Distance
  • Refresh Your Participant List
  • Change a Participant Distance (Manually)
  • Add Participant Back to Waitlist
  • Create A Participant Report
  • Export Information in Past Events
  • Show or Hide Your Entrant List
Race Results
  • Display results in days
  • Configure the Timing App for Multiple Checkpoints
  • Get Your Code
  • Load Results for Events Not Hosted on Ultrasignup
  • Grant Access to a Race Timer
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Edit Results for Your Event
  • Age Groups in the App
  • Adding A Participant From The App
  • Correcting Runner Placement in a Fixed Time Event
  • Load Your Event Results
  • Adding Individual Bib Numbers
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Timing App
  • UltraSignup Race Timer Overview
  • Race Day Guide
  • Race Prep Guide
  • Testing the Timing App
  • Using the Race Clock
  • Resetting the Application
  • Editing Checkpoint Times
  • Configure the Timing App for Looped Events
  • Deleting Checkpoint Times
  • Change Participant Distance
  • Time a Looped Event
  • No Bib/Fix Online
  • Hide or Show a Distance
  • Configure the Timing App for Multiple Checkpoints
  • Backup Your Data
  • Get Your Code
  • Change Participant Status
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Age Groups in the App
  • Adding A Participant From The App
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Tools
  • Using the Marketing Tool
  • The USU Blacklist
  • Using the Facebook Tool
  • Setting up Volunteer Registration
  • Set Up Your USU Advertisement
  • New Communications Tool!
  • Using the Communications Tool
Financials
  • Setting Up Auto Credits
  • Creating and Applying Rollover Credits
  • Add your Payment Account
Runner Assistance
  • Non-Binary Features on UltraSignup for Runners 🌈
  • Runner Rank Explained
  • Merge Various Names into your Account
  • Edit Your Race Registration
  • Moving Results to your Account
  • Using Your Credits & Rollovers
  • Load Results for Events Not Hosted on Ultrasignup
  • Updating Your Member Profile
  • Change Your Email Address on Your Account
Special Event Instructions
  • Broken Arrow Elite Credits
New Features
  • Non-Binary: Phase II Release Details
  • Introducing UltraSignup MicroSites! (Beta)
  • Non-binary Inclusivity: Phase II Updates
  • Non-Binary Option: Phase I
  • Display results in days
  • New Communications Tool!
General Updates
  • Non-binary: Looking Ahead 🌍
  • 🎁 Introducing Ultrasignup Gift Cards – The Perfect Gift for Runners! 🏃‍♀️🏃‍♂️
  • 2022 1099-k FAQ
  • Non-binary Inclusivity: Phase II Updates
  • Non-Binary Option: Phase I
  • 2021 1099-K FAQ
  • Display results in days
  • New Communications Tool!
Changelog
  • April 2023
  • October 2022
  • September 2022
  • July/August 2022
  • April/May 2022
  • February 2022
  • January 2022
🎁 Introducing Ultrasignup Gift Cards – The Perfect Gift for Runners! 🏃‍♀️🏃‍♂️
Table of Contents
  • Limitations of using an UltraSignup gift card to pay for registrations

We are thrilled to announce that Ultrasignup now offers Gift Cards, making it easier than ever to share the joy of race registrations and running experiences with your friends, family, and fellow running enthusiasts. After receiving countless requests for gift cards, we’ve listened to our community and are excited to introduce this new feature!

Here’s everything you need to know about Ultrasignup Gift Cards:

1️⃣ Purchase your Gift Card:
To purchase a Gift Card, simply visit our secure online store at https://ultrasignup.cashstar.com/store/recipient?locale=en-us. Our gift cards can be purchased in any amount between $20 and $80, allowing you to choose a value that suits your gifting preferences. We’ve initially set this range based on popular demand, but we may adjust the minimum and maximum amounts in the future to provide even more flexibility.

2️⃣ Redeeming the Gift Card:
Once you’ve purchased a Gift Card, you (or recipient) will receive a unique gift card number and a pin. When the lucky recipient is ready to use their Ultrasignup Gift Card, they can simply enter the gift card number and pin in the new designated “Gift Card” section during the checkout process. This allows them to apply the gift card value towards their race registrations or any other eligible purchases on Ultrasignup.

3️⃣ Stay Updated:
We want to ensure that you have complete peace of mind when gifting an Ultrasignup Gift Card. When you purchase a gift card for someone else, you will receive a receipt confirming your purchase. But that’s not all! We also provide you with an additional confirmation email once the recipient has opened their gift email. This way, you’ll know exactly when they have received your thoughtful gift and are ready to embark on their running adventures!

Whether it’s for a birthday, holiday, or simply to show your support, Ultrasignup Gift Cards are the perfect way to inspire and empower the runners in your life. Give them the freedom to choose from a wide range of races and running events, helping them achieve their goals and create unforgettable memories.

Head over to our Gift Card store https://ultrasignup.cashstar.com/store/recipient?locale=en-us today and surprise your loved ones with the ultimate gift for runners. Happy gifting and happy running!

If you have any questions or need further assistance, please don’t hesitate to reach out to our support team at support@zendesk.ultrasignup.com.

Limitations of using an UltraSignup gift card to pay for registrations #

No Refunds for Gift Card Transactions:
Please note that race directors are unable to provide refunds for transactions made using a gift card. Once a gift card is used to pay for a registration, the transaction is considered final. However, if there are any additional charges not covered by the gift card, the Race Director has the authority to issue refunds for those specific charges.

Single Gift Card Usage per Transaction:
Please be aware that only one gift card can be used per transaction. If you have multiple gift cards, you will need to redeem them in separate transactions. We apologize for any inconvenience caused and appreciate your understanding.

Gift Card Amount Limitations:
Currently, our gift card portal allows purchases within the range of $20 to $80. We are unable to process transactions for amounts higher or lower than this range. We apologize for any inconvenience this may cause and appreciate your patience.

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Updated on May 24, 2023
2022 1099-k FAQNon-binary: Looking Ahead 🌍

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