Welcome to the


Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

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Event Setup

Everything you need to get started with a new event or update existing event information.

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Information for managing your participants throughout your event(s).

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Load your event results, add and edit results, and troubleshoot common loading errors.

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Timing App

Get started with the timing application. Configure your event, upload results, and more.

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Start sending communications to your runners, and learn how to use all other director tools.

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Download statements, issue refunds, set up rollovers, and other discounts/credits.

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User Guides

See what just dropped

Race Day Guide

Preparing for your event

Backup Your Data

Change Participant Status

Publishing Results

Join the Ultrasignup Race Directors group on Facebook!

The Facebook group is intended for current Race Directors using the UltraSignup registration platform. The group is intended to provide a communication channel for directors. This group should be a great resource to share ideas!

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