When publishing results from the app, if all runners were not assigned a status of either finisher(by recording their finish time), DNS, or DNF, then the runner was being published with the status of “Upcoming Open”. This resulted is publishing errors, and live tracking errors. In the results runners uploaded with the -1 status, it would appear as if the past event was still upcoming regardless of event date.
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You now have the ability sort your photos in event photos. Prior to this update, you had to delete photos and upload them in your preferred order.
When a runner receives a result for events with less than 10 finishers or an unofficial result, the result appears just like other finisher results rather than being sorted to the bottom of the list.
After the recent addition of Instagram to the social menu, we realized that the social dropdown was appearing behind the pagination dots for event photos. All better now!
We have recently included new and improved links to the Help site and added a fresh FAQ section to the contact page on ultrasignup.com.
We have included navigation links on our website that will direct you back to the Help site and the UltraSignup Podcast.
Previously, if your event occurred over a a range of dates, the first date or start date of the event would be displayed instead of the actual start date for the distance when sending a waitlist invitation. We have now corrected this issue to display the correct distance date.
Previously, the demographics page would take some time to load due to data collection without any visible indication of the process. This resulted in a blank screen. However, with the latest update, the page now displays a prompt to inform users that their data is being gathered.
When creating questions, if you switched between multiple choice to free form questions, the free form question kept the multiple choice answers.
When visiting the communications tool, you may have noticed a secondary menu appearing behind the main menu at the top of the page.
Cancelled events were still appearing in the list of upcoming events in the runner’s registration confirmation email.
Social Share button icons in the banner area of the registration page missing.
Removed the option to add a blog link to your social dropdown menu on your registration page and replaced with Instagram. This can be found on your event setup dashboard.
We have added new details to the “Get your code” page. The new details are meant to help users better understand how to obtain and configure their code for timing purposes. The new video provides a brief demonstration of app features, while the links to guides offer additional information on useful timing and troubleshooting. We’ve linked new guide and provided tips on common issues that may arise while using the timing app and during setup.
This improvement streamlines the participant screen dropdown by placing the most commonly used option, ‘All distances’, as the first and default selection. This eliminates confusion and saves time by reducing the need for users to navigate through alternative options.
An option to include your GTM ID in your RD Dashboard is now available. This will enable you to track several pages by utilizing tags and triggers.
The event setup dashboard for race directors now includes the option to integrate a Google AdWords conversion label.
As a race director, you now have the convenience of modifying volunteer tasks without requiring the volunteers to register again.
Buzz Burrell and Corrine Malcolm team up to bring you a lively mix of trail topics, stories, and real runner questions. Whether you’re an experienced ultrarunner or newly “trail curious” and just getting started in the sport, start your run with UltraSignup…and meet us at The Trailhead! Check it out!
In the past, it was discovered that the Add-on quantity failed to update following an add-on purchase. However, we have rectified this issue.
Despite reaching maximum capacity, events were still being displayed on the hotlist, creating the impression that they were available for registration. This has been resolved.
We discovered that column headers were missing from the financial export. This has been addressed and resolved.
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