Use The “Pause CC Charges” Function

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Pause CC Charges:

Due to COVID, we've implemented a new feature that enables race directors to pause credit card processing until they get confirmation that their event is actually going to happen.

Setup:

  1. Navigate to event setup >> edit event >> click on the timeline tab
  2. Check the box at the top that says "pause charges"

Runners register for the event at no charge. When they register, they are essentially placed on a waitlist.

When you are ready to start charging your runners, here are the steps:

  1. Navigate to event setup >> edit event >> click on the timeline tab
  2. Uncheck the box at the top that says "pause cc charges"
  3. Go to your dashboard.
  4. Open the waitlist.
  5. Send invites to runners asking them to complete registration.

**Note: it is best to "invite" participants rather than "Charge and add". That way the participant is confirming they will be at the event and have an opportunity to update their payment method if needed.