Create a Single Pricing Tier
Question: How many price increases do you have?
To add a single tier price for a distance, simply select No Price Change.
Fill in all fields, and click Add Price
Once the price is added, you will see it populate on the right side of the page, where you can check your work.
Create Multiple Pricing Tiers
You have 3 options when adding prices:
- No Price Change
- One Change (two tiers)
- Two Changes (three tiers)
When choosing two tiers, you need to specify the date for your price increase and input both your starting price and your increased price. (example below)
Note: No additional information needs to be added to the Multiple price types? section. The 2 Tier text was only included for demonstration purposes. (see result below)
For three tiers, you'll need to specify the two dates when your price will increase and provide three prices. See here:
How to Delete Prices
If you make a mistake when creating your prices, simply click the delete link next to each price. Simply delete ALL the prices for that particular distance and re-create.
If you delete prices but they remain at the bottom of the pricing page in red and say 'inactive', that is likely because someone has already purchased at that price point, therefore, the price cannot be fully deleted.
Creating Special Pricing Labels
To create member pricing or youth pricing, you can use the label field.
Testing Your Prices
If you would like to see your registration/pricing buttons before registration opens, navigate to Registrations and click the Coupons & Invitations link.
Click the invitations tab and create an invite using your email address.
Once created, click the invitation link on the newly created invite.
Using the invitation link, you will be able to see your registration button without opening registration to the public.
Other Pricing Questions
In this section, we'll address some common questions related to pricing and fees. If you have questions or need assistance, feel free to contact our support team.
Handling More Than 3 Pricing Tiers
Question: What if I have more than 3 pricing tiers?
Answer: If you have more than three pricing tiers, please reach out to our support team. They will provide the necessary assistance to help you manage additional pricing tiers efficiently.
Please proceed with setting up your first three tiers as per the steps outlined above, then provide start date, distance, and additional tiers to the support team.
Pricing for Bundled Events
Question: How do I create pricing for bundled events?
Answer: To set up pricing for bundled events, please contact our support team. When reaching out, provide the following information:
- List of events with their respective distances that you want to bundle together.
- Details of your pricing bundles, including the events included and the pricing for each bundle.
Example:
- Bundle 1: Event 1 (100 miler), Event 2 (50k), Event 3 (50 miler)
- Bundle 2: Event 1 (25 miler), Event 2 (15k), Event 3 (10 miler)
- Bundle 1 Price: $265
- Bundle 2 Price: $195
Additionally, it's possible to set up tiered pricing if needed. When a runner registers for a bundled price, they will be added to each event distance within the bundle.
Setting Restrictions on Special Pricing
Question: Is there a way to set restrictions on who can purchase at a special price (e.g., youth, members, gender-specific)?
Answer: Unfortunately, our system does not offer the option to set specific restrictions on who can purchase at a special price. We trust that participants will be honest when selecting their pricing option. If you have concerns about this, you can export your participant data and double-check the price paid to ensure accuracy.
Changing Pricing Labels
Question: I need to change my pricing labels. How can I do that?
Answer: You cannot change pricing labels directly, but our tech support team can assist with this. Please contact our support team and provide them with a list of the updates you need to be made to your pricing labels.
Adjusting the Sort Order for Prices
Question: How can I adjust the sort order for my prices?
Answer: Typically, our tech team handles price sorting automatically. However, if you happen to add new prices or distances after the initial event setup and need adjustments, please contact our support team. They can assist in resorting the distances and prices as needed.
Taxes
Question: How are tax rates determined, and when are they applied?
Answer: Tax rates are based on the location of your event and are added automatically when you update the event's zip code. If a participant purchases an add-on that requires shipping, the tax rate used is based on the shipping destination.
For a comprehensive list of states and their tax rules, please refer to [this page](provide a link).
If your event is operated under a 501(c)3 status, it doesn't always guarantee exemption from sales tax. If you have documentation confirming your event's exemption, you can send it to our support team. They will review it with our accounting team and update your tax rate if approved.
Understanding Fees
Question: How do the fees work, and can I choose who pays them?
Answer: Our fees are calculated as a percentage based on the price you set for your event. You have the option to either add these fees to the event price or have them deducted from the registration price paid by participants. Our fees cover all transaction costs associated with credit card processing.
If you prefer to pay the fees instead of passing them on to the runners, please contact our support team to arrange for this.
Receiving Payments
Question: How do I receive payments for my event, and when can I expect them?
Answer: Payments are directly deposited into your bank account on the 1st and 15th of each month. Please allow 3-5 business days for processing. Ensure that you've added your payment account details to receive funds promptly.
If you have any more questions or need further assistance, don't hesitate to reach out to our support team.
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