How to Fix Image Upload Errors (Format, Size, and File Limits)

Having trouble uploading an image? Use a JPG (800–2500px wide, under 999KB) and resize or compress it before uploading again.

Quick Troubleshooting Tips:

• Images must be in .jpg format. You will not be able to upload any other format. (ex. .jpeg, .png, .heic...)
• The image size must be a minimum of 800px wide.
• The image should be no larger than 2500px wide. If the image is too large or the wrong format, it will not upload, and you will be redirected to an error screen.
• Images should be compressed to 999kb or less.

Here are some free tools that can be used to resize your images: