Activity overview
Latest activity by Support Team-
Support Team created an article,
Waitlist "Charge and Add" or invite doesn't go through
What you'll see: You try to charge and add a runner from the waitlist, or send them an invite, and nothing happens — the runner stays on the waitlist or in a pending state, and may have a technical...
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Support Team created an article,
Adyen: Statement shows two deposits instead of one
What you'll see: Your statement period shows two separate deposits — one from Authorize.net, one from Adyen — and they may land a few days apart, since Adyen pays out faster than Authorize.net.Why ...
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Support Team created an article,
Adyen: Payout on hold for additional verification
What you'll see: Your scheduled payout doesn't show up, or you get a message that your account needs verification.Why it's happening: When a race's transaction volume jumps after moving to Adyen, A...
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Support Team created an article,
Does UltraSignup Offer Military Discounts?
UltraSignup does not offer a site-wide military discount.Each race director sets their own pricing, discounts, and refund policies, since registration payments go directly to the event - not to Ult...
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Support Team created an article,
Event Cancellation Protection Program FAQs
What Is Event Cancellation Protection?Event Cancellation Protection is a benefit program available to race directors who register their events on UltraSignup and choose to opt-in to the program. Th...
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Support Team created an article,
Why Can’t I Accept My Relay Team Invitation?
To accept a relay team invite, you must have an UltraSignup account and be logged in. If you’re not logged in - or you’re in the wrong account - the invite link won’t work.Quick Fix Log in to your ...
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Support Team created an article,
I am no longer seeing the option to edit results for my event?
Once you are 30 days past your event date, you can no longer edit your results. You will need to contact the UltraSignup team, they will be happy to assist with your edits.
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Support Team created an article,
I didn't load results for my event, how were they loaded?
The system will remind you if results for your event have not been loaded. After a certain period of time, if the results have not been submitted, our results team will try to locate the official r...
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Support Team created an article,
Can I load results if my race was not hosted on UltraSignup?
Yes, you can! Simply visit this page, and you will see instructions for how to get the results loaded. Here are some helpful guides: Formatting Results Files Load Results for Non-USU Events
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Support Team created an article,
Can I temporarily pause my deposits?
Absolutely! If you need to put your deposits on hold, just get in touch with our member operations team and provide the timeline.