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FAQ

Hosting on UltraSignup

  • Why We Hire Race Directors ★
  • Why should you host with UltraSignup?
  • How can I host an event with UltraSignup?
  • What are the event hosting fees on UltraSignup?
  • Can I list my event with UltraSignup but host it elsewhere?
  • Can I host my event registration on UltraSignup.com AND another platform?
See all 7 articles →

Timing & Results

  • What are the charges for using the UltraSignup Race Timer?
  • How do I access the UltraSignup Race Timer?
  • Is a data or Wifi connection necessary for the race timer?
  • Race timer, unsupported devices.
  • What types of events can I time using the race timer?
  • Can I use multiple devices to record at a single location?
See all 10 articles →

Accounting & Financials

  • 2024 Tax Years FAQ
  • How do I get paid?
  • Can I issue refunds from UltraSignup?
  • How is the sales tax determined for an event?
  • Can I request paper checks in place of ACH deposits?
  • Why haven't I received a deposit?
See all 10 articles →

Non-Binary

  • Default Division Settings
  • The Race Timer and Non-binary
  • Are Events Offering 3 Divisions Searchable?
  • Non-binary runners needing help with results?

Gift Cards

  • Can I use more than one gift card in a single transaction?
  • What if the event registration is more than the maximum gift card amount?
  • My gift card is being declined, but I have not made any purchases.
  • Entered the wrong recipient email address
  • Do I have to use my entire gift card balance?
  • What are the gift card denominations available for purchase?

Member Profile

  • How do I update my payment method?
  • When to contact the race director vs. the UltraSignup team?
  • How do I contact the race director?
  • How do I change the last name on my account?
  • How do I change my password?

Registration & Credits

  • What is a waitlist?
  • How do I edit my order details?
  • How do lotteries work?
  • How do I change my distance or transfer my bib?
  • I don't see the option to cancel my registration.
  • How do I cancel my registration?
See all 15 articles →

My Results

  • What does DP mean?
  • Why doesn’t my result have a rank?
  • Why can’t I see my upcoming event listed in my results?
  • My results are wrong.
  • What are unofficial results?
  • Why can’t I see my upcoming event listed in my results?
See all 15 articles →

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