Can I issue refunds from UltraSignup?

If you have an available unpaid balance, refunds can be processed for up to 90 days after transaction date through our platform with Authorize, but not with Stripe.

Any refunds issued will reflect as adjustments on your statement. If there’s an outstanding unpaid balance visible in green on your refunds page, you can issue refunds from that balance. It’s crucial not to refund more than your balance. If necessary, reach out to our support team to add funds to your reserve or wait until more funds accrue from open registrations. Note that a $1 charge per refund is applied to cover processing costs, evident as an adjustment on your statement.