If you purchased Spot's Refund Guarantee or Refund Insurance, you handle everything directly through Spot. No need to contact us or the race director.
Which refund coverage do you have?
It depends on how far out you registered.
| Registered | Coverage | Cancel for | Deadline |
|---|---|---|---|
| 1–30 days before race | Refund Guarantee | Any reason | 24 hrs before race |
| 31–60 days before race | Refund Guarantee | Any reason | 72 hrs before race |
| 61+ days before race | Refund Insurance | Specific reasons only (injury, illness, etc.) | Anytime before race starts |
Refund Guarantee pays 80% back. Refund Insurance pays up to 100% back, but only for a covered reason.
Not sure which one you have? You can look up your specific coverage terms anytime afterward at myaccount.getspot.com.
Here's how to request your refund:
1. Log in to your Spot account (use the email address used on your event registration) https://myaccount.getspot.com/login
2. Find your coverage and click "Request Refund"
3. Complete the request flow and submit the payoff quote
4. Spot will email you confirmation once it's processed
5. Your refund goes to your Venmo or PayPal account within 24 hours of confirmation — expect the funds to land within 1-3 business days
If you run into any issues, reach out to Spot directly through their Contact page — they handle all servicing and support.
https://getspot.zendesk.com/hc/en-us/articles/12463781503380-Contact-Customer-Cares
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