Automate Runner Withdrawals with Refunds, Credits, or Rollovers

If you'd like to allow your runners to cancel their registration and receive a refund, partial refund, credit, or partial credit toward another event in your event group with a self-serve automated process, follow these steps to set up Auto Credits:

Navigate to Event Setup >> Auto Credits

• from the event setup menu, click "Auto Credits"

Understanding Auto Credit Functionality

• Auto credits are activated when a user cancels their registratoin before the event
• Runners can cancel their registration either:
  • Through their registration history (if they were signed into an account when they registered).
  • Via the edit link on their confirmation email receipt (for guest registrations).

Configure Auto Credits with Rules

• Event Selection:
  • Choose either a specific distance within your event or apply the credit rule to all distances.
• Credit Type:
  •  Select the type of credit you want to offer from the available options:
    • Give credit for a future event in your group ID
    • Refund back to participant's credit card
    • Rollover credit to next year's event
• Rule Type
  • Choose between:
    • Canceled X days before the event.
    • Canceled X days after the participant's registration date.

Example for Setting Up a Refund

• Example: Set up a rule for cancellations within 30 days after registration
  • Set percentage to 100 (for a full refund).
  • Click Add Discount to save the rule.

Editing Refund Configurations

• If needed, you can:
  • Remove distances.
  • Change the refund amount (percentage or dollar amount).
  • Delete rules.
• Click Save to apply the changes.

Example for Setting Up a Rollover Credit

• To offer rolllover credits (allowing runners to defer to a future event):
  • Select "If canceled X days before the event date."
  • Set this to 10 days before the event
  • Set the credit type to Rollover Credit and the percentage to 75%.

Editing Rollover Credit Configurations

• If needed, you can:
  • Remove distances or events.
  • Change the percentage to a dollar amount.
  • Delete rules.
• Don't forget to Save changes.

This feature is designed to allow you to automate cancellations and refunds effortlessly, giving you more time to focus on other important aspects of your event.

Video Tutorial