Removing a Distance & Adding a New Distance
Registrations Dashboard
If your event distances have changed, or you are adding on new distances, and removing others, you will first want to deactivate the distances you're no longer offering.
On your event dashboard, to deactivate a distance, click the edit link next to that distance:
Uncheck the box next to the distance in the active column.
Then click update to save the change.
Add Another Distance
- You will not see this option if your event needs to be renewed. You will first need to renew your event and then you will be able to add distances.
- If you have multiple events of the same distance, you will need to slightly alter the distance because the system will not allow you to add duplicate distances. (i.e. for a 26.1, you can change to a 26.11, and then you can still use the label field to name the distance a 'Marathon', but be sure if you have multiple instances of the same distance, that you label in a way that differentiates the two. Such as 'Sat Marathon; Sun Marathon')
Navigate to your Event Setup tab, and click Add Another Distance.
You will land on this page:
Fill out the information and then click Add Distance +:
How to Deactivate/Remove a Distance
Registrations Dashboard
Current Event Distances Changing
If your event distances are changing, you have the ability to update them either while renewing your event or after the event has already been set up.
During Renewal: When renewing your event, you'll have the option to add new distances. Simply add the new ones and leave the old ones unchecked if they're no longer available.
Already Renewed: If you've already renewed your event but need to make changes, start by deactivating the distances you're no longer offering, then add the new ones.
To deactivate old distances:
- Go to your dashboard and click the edit link next to the event.
- Uncheck the box in the active column for the distances you're removing.
- Click update to save the changes.
See this guide: Add Another Distance
Created Too Many Distances
If you simply created too many distances, follow the steps above to deactivate the extra distances:
- Go to your dashboard and click the edit link next to the event.
- Uncheck the box in the active column for the distances you're removing.
- Click update to save the changes.
Support can delete them, if that is your preference. To have them completely deleted, contact UltraSignup Support.
Shutting Down an Event (with active registrations)
If you are needing to close registration for a specific distance, or all distances due to permitting or other unforeseen issues, you will not deactivate the distances. You simply need to back-date your registration close date. See this guide: Change Registration Close Date(s) If you deactivate all distances, you will deactivate the entire event and will not be able to access it any longer.
Steps to Deactivate
Step 1: Open your Dashboard, click edit next to the distance you would like to deactivate.
Step 2: Uncheck the box in the Active column next to the distance.
Step 3: Click update.
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