Welcome to the
UltraSignup
Help Center
Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.
Event Setup
Everything you need to get started with a new event or update existing event information.
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Registrations
Information for managing your participants throughout your event(s).
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Results
These guides will help you load your event results, add and edit results, and provide a walkthrough of basic troubleshooting.
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Timing App
Learn how to get started with the timing application. Configure your event, upload results, and more.
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Tools
Start sending communications to your runners, and learn how to use all other director tools.
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Financials
Add your payment account, download statements, issue refunds, set up rollovers, and issue discounts and credits.
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New This Week
User Guides
New tutorials are added every week.
Stay tuned, more on the way...
Still need help?
The USU team is here to support you. Visit our contact page to submit your inquiry. We will respond as soon as possible.