Welcome to the

UltraSignup

Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

Untitled design (2)
Event Setup

Everything you need to get started with a new event or update existing event information.

latest Articles
Untitled design (1)
Registrations

Information for managing your participants throughout your event(s).

latest Articles
5
Results

These guides will help you learn how to load your event results, add and edit results, and provide a walkthrough of basic troubleshooting.

latest Articles
10
Timing App

Learn how to get started with the timing application. Configure your event, upload results, and more.

latest Articles

No tutorials yet, please check back soon.

7
Tools

Start sending communications to your runners, and learn how to use all other director tools.

latest Articles
8
Financials

Add your payment account, download statements, issue refunds, set up rollovers, and issue discounts and credits.

latest Articles
Featured

User Guides

New tutorials are added every week.

Stay tuned, more on the way...

Still need help?

We offer support 7 days a week, 365 days a year. Visit our contact page to submit your inquiry. Our support staff will respond asap.