Welcome to the


Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

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Event Setup

Everything you need to get started with a new event or update existing event information.

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Information for managing your participants throughout your event(s).

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These guides will help you load your event results, add and edit results, and provide a walkthrough of basic troubleshooting.

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Timing App

Learn how to get started with the timing application. Configure your event, upload results, and more.

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Start sending communications to your runners, and learn how to use all other director tools.

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Add your payment account, download statements, issue refunds, set up rollovers, and issue discounts and credits.

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Stay tuned, more on the way...

Still need help?

The USU team is here to support you. Visit our contact page to submit your inquiry. We will respond as soon as possible.