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HELP CENTER
HELP CENTER

Welcome to the

UltraSignup Help Center

Whether you're a newcomer to the platform or a seasoned Race Director, the UltraSignup help center offers a treasure trove of knowledge. Explore our extensive library below, which includes video guides and various informational resources.

Featured Guide:

Runner Rank Explained ft. Matt Abbott the Data Guy
Watch now →

Event Setup

Everything you need to get started with a new event or update existing event information.

34 guides

Financials

Download statements, issue refunds, set up rollovers, and other information regarding discounts & credits.

3 guides

Registrations

Information for managing your participants and registrations throughout your event(s).

15 guides

Race Results

Load your event results, add and edit results, and troubleshoot common loading errors.

17 guides

Runner Assistance

Change your email & other member profile information. Move results, merge results, and more.

9 guides

Timing App

Try the FREE timing application. Configure your event, set up live tracking, upload results, and more.

25 guides

Tools

Start sending communications to your runners, and learn how to use all other director tools.

7 guides

New Features

Latest features, where to find them and how to use them.

6 guides

General Updates

The latest platform updates.

8 guides

Welcome to the

UltraSignup Help Center

Whether you're a newcomer to the platform or a seasoned Race Director, the UltraSignup help center offers a treasure trove of knowledge. Explore our extensive library below, which includes video guides and various informational resources.

Event Setup

Everything you need to get started with a new event or update existing event information.

34 guides

Financials

Download statements, issue refunds, set up rollovers, and other information regarding discounts & credits.

3 guides

Registrations

Information for managing your participants and registrations throughout your event(s).

15 guides

Race Results

Load your event results, add and edit results, and troubleshoot common loading errors.

17 guides

Runner Assistance

Change your email & other member profile information. Move results, merge results, and more.

9 guides

Timing App

Try the FREE timing application. Configure your event, set up live tracking, upload results, and more.

25 guides

Tools

Start sending communications to your runners, and learn how to use all other director tools.

7 guides

New Features

Latest features, where to find them and how to use them.

6 guides

General Updates

The latest platform updates.

8 guides
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