Welcome to the


Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

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Event Setup

Everything you need to get started with a new event or update existing event information.

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Information for managing your participants throughout your event(s).

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These guides will help you learn how to load your event results, add and edit results, and provide a walkthrough of basic troubleshooting.

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Timing App

Learn how to get started with the timing application. Configure your event, upload results, and more.

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No tutorials yet, please check back soon.


Start sending communications to your runners, and learn how to use all other director tools.

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Add your payment account, download statements, issue refunds, set up rollovers, and issue discounts and credits.

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User Guides

New tutorials are added every week.

Stay tuned, more on the way...

Still need help?

We offer support 7 days a week, 365 days a year. Visit our contact page to submit your inquiry. Our support staff will respond asap.