Your statements and payouts during our payment upgrade

We're upgrading how UltraSignup processes registration payments—moving from our older systems (Authorize.net and Stripe) to a new one. The change rolls out account by account, so what you notice, and when, depends on the timing of your own transition. Before and after your switch, your statements look and behave as usual. Around the switch itself, most active race directors will see at least one statement run that combines older and newer transactions and can feel confusing at first. This article explains what to expect, so it doesn't catch you off guard.

The short version: Your statement still arrives on the 1st and 15th and still covers all your registrations. Around the time your account switches over, you'll likely see at least one statement whose total no longer matches a single deposit in your bank—because the money now arrives in separate pieces, on independent schedules. This is expected and temporary: add the deposits together and they equal your statement total. The sections below explain how to read it.

Where are you in the transition?

Most race directors pass through these stages in order as their account moves over. The middle stage—the crossover—is the one that can look confusing. It's temporary: it affects the statement runs that straddle your switch, not your steady state before or after.

If your registrations are a mix of old and new

During the transition, some of your registrations are processed through our older system and some through the new one. Your UltraSignup statement pulls them all together. Here's what may look different—on the statement itself and in your bank account—and what each thing means.

Your combined statement total won't match a single deposit

This is the part that looks broken but isn't. When a statement covers both older-system (Authorize.net) and newer-system (Adyen) registrations, its total won't match any single deposit in your bank account. The money for one statement now arrives in separate deposits, from different sources, on different schedules:

• The newer (Adyen) portion—along with any Stripe registrations—is paid to your account by the card processor, on its own payout schedule.
• The older (Authorize.net) portion is sent by UltraSignup through our regular ACH transfer.

These run independently. They aren't timed to arrive together, and one may land before the other. So if you compare your statement total against just the ACH deposit from UltraSignup, it will look short—the rest arrived, or will arrive, separately from the card processor.

• What it means: Nothing is missing and nothing is wrong. Your statement total is correct; it's simply paid to you in more than one piece now.
• What to do: Reconcile by adding your deposits together—not by when they arrive. Once all the pieces for a statement have posted, they add up to the statement total. If the sum still falls short after everything has landed, contact us.

Example (figures illustrative):

Your statement totals $4,200.

• $2,700 is paid to your account by the card processor (your Adyen and Stripe registrations), on its own schedule.
• $1,500 arrives separately by ACH from UltraSignup (your Authorize.net registrations).
• $2,700 + $1,500 = $4,200—your statement total. ✓

The two deposits may post on different days and in either order. Add them together to reconcile against your statement.

A deposit may show a different name on your bank statement

Payouts tied to the new processor may appear under a name you haven't seen before on your bank statement.

• What it means: It's still your UltraSignup payout. The name reflects the payment processor that moved the money, not a change in who's paying you.
• What to do: Nothing. If a name looks unfamiliar and you want to confirm it, contact us with the date and amount (see below).

What is not changing

• Your statement schedule—still the 1st and 15th of each month.
• The amount you're owed—how each amount is presented may look different on a combined statement, but what you're owed for the period is unchanged.
• Your fees—no new fee line items appear on your statement.
• Refunds and chargebacks—these show up the same way they do today.
• Your day-to-day—nothing about how you set up events or manage registrations changes.

If something doesn't look right

1. Check your statement first. It's the source of truth for what you're owed for the period. Remember that a single period's total may arrive across more than one deposit right now.
2. Wait until all the pieces have posted, then add them together. A statement's funds arrive as separate deposits on independent schedules—part from the card processor, part by ACH from UltraSignup. Compare the sum of those deposits to your statement, not any single one.
3. Still doesn't match? Contact us. Reach out to our support team with your event name and the date and amount of the deposit in question. We can trace it quickly.

Quick answers

There's a company I don't recognize on my bank statement. Is my deposit safe? Yes. Some deposits now move through our new payment processor, which is why the name may differ. The money is your UltraSignup payout.

I got two deposits for one period. Is that a mistake? No. Your transitional statement is paid in more than one deposit—part from the card processor on its own schedule, part by ACH from UltraSignup. Added together, they match your statement total.

Do I need to do anything? No. There's nothing for you to set up or change.

My statement total is more than the deposit I received. Where's the rest? It's on the way, or already arrived, as a separate deposit. On a combined statement, part of your total is paid by the card processor on its own schedule and part by ACH from UltraSignup, so any single deposit will look short. Add the deposits together and they match your statement total. See "Your combined statement total won't match a single deposit" above.