What you'll see: You try to charge and add a runner from the waitlist, or send them an invite, and nothing happens — the runner stays on the waitlist or in a pending state, and may have a technical error when attempting to accept.
Why it's happening: Waitlist orders that started on Authorize.net can run into trouble once the race has moved over to Adyen. The order gets stuck between processors instead of completing.
What to do: Remove the runner's original pending order, then send them a fresh invite. That routes the registration through Adyen cleanly and skips the gap. You can also set your invitations to bypass capacity and waitlist limits to ensure the invitee is able to register directly into the event.
Related Article: How to Send Registration Invites on UltraSignup
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