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UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

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Event Setup
  • Add Links, Lists, and Images to your Description
  • Photos, Waivers, and General tabs
  • Pause CC Charges
  • Troubleshooting Image Upload Errors
  • Show or Hide Your Waitlist Applicants
  • Setting Your Event Location
  • Set Your Capacity
  • Set Up Order Cancellation
  • Enable Distance Changes
  • Creating Questions
  • Creating Add Ons
  • Create a Relay Event
  • Creating a New Event
  • Create a Donation Based Event
  • Use the Waitlist Feature
  • Renew Your Event
  • Postpone Your Upcoming Event
  • Creating and Applying Rollover Credits
  • Create Coupon Codes
  • Change Registration Open Date(s)
  • Change Registration Close Dates
  • Change Ownership of Your Event
  • Change Distance Start Time(s)
  • Setting Up Auto Credits
  • Set Up Bib Transfer Option
  • Edit Your Timeline
  • Edit Your Contacts
  • Add your Payment Account
  • Add Social Links to your Registration Page
  • Event Pricing
  • Add a Description
  • Add Another Distance
  • Adding a Banner Image
Registrations
  • Lottery Process
  • Using your Dashboard
  • Using the Participant Screen
  • Edit Participant Records
  • Create Coupon Codes
  • Send Invites to Participants
  • Add Participant Discounts
  • Remove Distances // Add New Distances
  • Deactivate or Remove a Distance
  • Refresh Your Participant List
  • Change a Participant Distance (Manually)
  • Add Participant Back to Waitlist
  • Create A Participant Report
  • Export Information in Past Events
  • Show or Hide Your Entrant List
Race Results
  • Display results in days
  • Configure the Timing App for Multiple Checkpoints
  • Get Your Code
  • Load Results for Events Not Hosted on Ultrasignup
  • Grant Access to a Race Timer
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Edit Results for Your Event
  • Age Groups in the App
  • Adding A Participant From The App
  • Correcting Runner Placement in a Fixed Time Event
  • Load Your Event Results
  • Adding Individual Bib Numbers
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Timing App
  • UltraSignup Race Timer Overview
  • Race Day Guide
  • Race Prep Guide
  • Testing the Timing App
  • Using the Race Clock
  • Resetting the Application
  • Editing Checkpoint Times
  • Configure the Timing App for Looped Events
  • Deleting Checkpoint Times
  • Change Participant Distance
  • Time a Looped Event
  • No Bib/Fix Online
  • Hide or Show a Distance
  • Configure the Timing App for Multiple Checkpoints
  • Backup Your Data
  • Get Your Code
  • Change Participant Status
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Age Groups in the App
  • Adding A Participant From The App
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Tools
  • Using the Marketing Tool
  • The USU Blacklist
  • Using the Facebook Tool
  • Setting up Volunteer Registration
  • Set Up Your USU Advertisement
  • New Communications Tool!
  • Using the Communications Tool
Financials
  • Setting Up Auto Credits
  • Creating and Applying Rollover Credits
  • Add your Payment Account
Runner Assistance
  • Runner Rank Explained
  • Merge Various Names into your Account
  • Edit Your Race Registration
  • Moving Results to your Account
  • Using Your Credits & Rollovers
  • Load Results for Events Not Hosted on Ultrasignup
  • Updating Your Member Profile
  • Change Your Email Address on Your Account
Special Event Instructions
  • Broken Arrow Elite Credits
New Features
  • Non-binary Inclusivity: Phase 2 Updates
  • Non-Binary Option: Phase 1
  • Display results in days
  • New Communications Tool!
General Updates
  • 2022 1099-k FAQ
  • Non-binary Inclusivity: Phase 2 Updates
  • Non-Binary Option: Phase 1
  • 2021 1099-K FAQ
  • Display results in days
  • New Communications Tool!
Changelog
  • October [2022]
  • September [2022]
  • July/August [2022]
  • April/May [2022]
  • February [2022]
  • January [2022]
Creating a New Event
Table of Contents
  • Steps:
  • Additional Notes for RDs:
  • Website or FB Page Required
  • Dual Hosting Not Allowed
  • Required Information: Description
  • Required Information: Images
  • Other Information to Have Prepared When Creating a New Event
  • Example of a complete registration page

Steps: #

Setting up an event is simple. Watch the video and see the steps below. When creating a new event, you will need to come prepared with your event’s information. Please review the required information listed below.

  1. Navigate to the homepage ultrasignup.com
  2. Click “Host an event”
  3. Follow the steps.

Additional Notes for RDs: #

Website or FB Page Required #

When creating a new event, it is mandatory to add a link to a Facebook page OR website during setup. We will not activate your event until we receive a working website or FB page link.

  • It must be a FB page, not an event or group.
  • Your website must include event information, and all registration links must point to USU.
    (This is how we verify the legitimacy of your event. Yes, unfortunately, we do have people submit fake events. This is simply our effort to prevent these events from slipping through the cracks.)
  • The majority of your runner questions come to the USU team. We cannot answer questions about your event if we do not have information available. Having information in place eliminates confusion.

Dual Hosting Not Allowed #

We do not allow dual hosting, meaning you cannot offer event registration on another platform. We search for your event prior to activating, so if we find your event hosted elsewhere we will not activate it.

Required Information: Description #

We ask that you try to enter as much information into your description as possible upon setup. If you are unsure what information to include in your description, here are some suggestions:

  1. Course description
    1. Cutoffs(if any)
    2. Aid Station info
  2. Race day information
    1. Race day registration
    2. Packet pick-up
    3. Start location/directions
    4. Start times
  3. Refund Policy
  4. About your event
  5. Sponsors
  6. Swag

Required Information: Images #

We also require images. A banner image + 7 images. If a new event, you could add a logo image, photos of any swag you are offering, and photos of the course. Events with 7+ photos perform better on the platform.

Other Information to Have Prepared When Creating a New Event #

  1. Liability Waiver
  2. Startline address
  3. Dates: event date, registration open date, registration close date, last dates to make changes to your registrations, last date to cancel orders.
  4. Start time
  5. Pricing for distances offered.
  6. Questions such as shirt sizes, past events, etc… you can ask anything!
  7. Add-on items. If you are selling additional tangible items.

Example of a complete registration page #

Screenshot 02-23-2022 18.04.28
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Updated on December 23, 2022
Create a Donation Based EventCreate a Relay Event

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Table of Contents
  • Steps:
  • Additional Notes for RDs:
  • Website or FB Page Required
  • Dual Hosting Not Allowed
  • Required Information: Description
  • Required Information: Images
  • Other Information to Have Prepared When Creating a New Event
  • Example of a complete registration page
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