Skip to content
Help Center
Help Center
  • Home
  • Events
  • News
  • FAQs
Submit a Feature Request
Submit a Feature Request
Help Center
Help Center
  • Home
  • UltraSignup Guides
  • Registrations
  • Using your Dashboard

UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

Event Setup
  • Adding a Banner Image
  • Add Another Distance
  • Add a Description
  • Event Pricing
  • Add Social Links to your Registration Page
  • Add your Payment Account
  • Edit Your Contacts
  • Edit Your Timeline
  • Set Up Bib Transfer Option
  • Setting Up Auto Credits
  • Change Distance Start Time(s)
  • Change Ownership of Your Event
  • Change Registration Close Dates
  • Change Registration Open Date(s)
  • Create Coupon Codes
  • Creating and Applying Rollover Credits
  • Postpone Your Upcoming Event
  • Renew Your Event
  • Use the Waitlist Feature
  • Create a Donation Based Event
  • Creating a New Event
  • Create a Relay Event
  • Creating Add Ons
  • Creating Questions
  • Enable Distance Changes
  • Set Up Order Cancellation
  • Set Your Capacity
  • Setting Your Event Location
  • Show or Hide Your Waitlist Applicants
  • Troubleshooting Image Upload Errors
  • Pause CC Charges
  • Photos, Waivers, and General tabs
  • Add Links, Lists, and Images to your Description
Registrations
  • Show or Hide Your Entrant List
  • Export Information in Past Events
  • Create A Participant Report
  • Add Participant Back to Waitlist
  • Change a Participant Distance (Manually)
  • Refresh Your Participant List
  • Deactivate or Remove a Distance
  • Remove Distances // Add New Distances
  • Add Participant Discounts
  • Send Invites to Participants
  • Create Coupon Codes
  • Edit Participant Records
  • Using the Participant Screen
  • Using your Dashboard
  • Lottery Process
Race Results
  • Publishing Results
  • Changing the Race Clock
  • Deleting Checkpoint Times
  • Adding Individual Bib Numbers
  • Load Your Event Results
  • Correcting Runner Placement in a Fixed Time Event
  • Adding A Participant From The App
  • Age Groups in the App
  • Edit Results for Your Event
  • Assigning Bib Numbers
  • Add Your Code
  • Key Pad View vs. Bib Tap View
  • Grant Access to a Race Timer
  • Load Results for Events Not Hosted on Ultrasignup
  • Get Your Code
  • Configure the Timing App for Multiple Checkpoints
  • Display results in days
Timing App
  • Publishing Results
  • Changing the Race Clock
  • Deleting Checkpoint Times
  • Adding A Participant From The App
  • Age Groups in the App
  • Assigning Bib Numbers
  • Add Your Code
  • Key Pad View vs. Bib Tap View
  • Change Participant Status
  • Get Your Code
  • Backup Your Data
  • Configure the Timing App for Multiple Checkpoints
  • Hide or Show a Distance
  • No Bib/Fix Online
  • Time a Looped Event
  • Change Participant Distance
  • Deleting Checkpoint Times
  • Configure the Timing App for Looped Events
  • Editing Checkpoint Times
  • Resetting the Application
  • Using the Race Clock
  • Testing the Timing App
  • Race Prep Guide
  • Race Day Guide
  • UltraSignup Race Timer Overview
Tools
  • Using the Communications Tool
  • New Communications Tool!
  • Set Up Your USU Advertisement
  • Setting up Volunteer Registration
  • Using the Facebook Tool
  • The USU Blacklist
  • Using the Marketing Tool
Financials
  • Add your Payment Account
  • Creating and Applying Rollover Credits
  • Setting Up Auto Credits
Runner Assistance
  • Change Your Email Address on Your Account
  • Updating Your Member Profile
  • Load Results for Events Not Hosted on Ultrasignup
  • Using Your Credits & Rollovers
  • Moving Results to your Account
  • Edit Your Race Registration
  • Merge Various Names into your Account
New Features
  • New Communications Tool!
  • Display results in days
  • Non-Binary Option: Phase 1
General Updates
  • New Communications Tool!
  • Display results in days
  • 2021 1099-K FAQ
  • Non-Binary Option: Phase 1
Changelog
  • January 2022 Updates
  • February 2022 Updates
Using your Dashboard
Table of Contents
  • Deactivate a Distance
  • Numbers at a Glance
  • Show/Hide Your Entrant List(s)
  • Open Your Waitlists
  • Orders Breakdown

You can get to the dashboard by navigating to your registrations tab in your admin tools and clicking on the ‘dashboard’ link.

Deactivate a Distance #

If you have a distance listed that you are no longer offering, you can click the edit link next to the distance on your dashboard, uncheck the box in the column titled ‘active’, then click ‘update’. This will remove the distance from your banner area, and you will no longer be prompted to add pricing for the event.

Screenshot 02-22-2022 22.33.50

Numbers at a Glance #

There are 5 columns where you can see a participant breakdown.

Charge: # of participants charged for registrations

Coupon: # of participants who used a 100% coupon to register. This will not include those who used a partial credit/coupon.

Manual: # of participants who were manually added to the event (Meaning, the RD added the participants)

Total: # of the total participants

Waitlist: # of participants currently on the waitlist.

Screenshot 02-22-2022 22.34.21

Show/Hide Your Entrant List(s) #

If you would like your entrant list to be public, you can slide the toggle next to the distance to visible(green). If you would like to hide, slide to hidden(red).

Notes: Toggling your entrants is a great way to refresh your entrant list. This comes in handy when you have a participant missing from the entrant list.

If you try to hide or display your list(s) and the toggle is stuck, this most commonly means that you have a duplicate participant in your list. You can export your participant list, and highlight duplicate values in excel to find the duplicate participant. OR you can contact support.

Screenshot 02-22-2022 22.34.50

Open Your Waitlists #

You can click the waitlist icons to open your waitlists.

Screenshot 02-22-2022 22.35.09

Orders Breakdown #

The second section of the dashboard displays a breakdown of the following:

Credit card, coupon, and manual orders and the following information on each:

  • quantity
  • canceled cc orders
  • price paid
  • total sales
  • discounts on the purchase
  • tax
  • net sales

At the bottom of your can see a weekly registrations graph.

Screenshot 02-22-2022 22.53.38
Share This Guide:
  • Facebook
  • Twitter
  • LinkedIn
Still stuck? How can we help?

How can we help?

Updated on March 14, 2022
Using the Participant ScreenLottery Process

Powered by BetterDocs

Table of Contents
  • Deactivate a Distance
  • Numbers at a Glance
  • Show/Hide Your Entrant List(s)
  • Open Your Waitlists
  • Orders Breakdown
Home
News
Events
FAQs
  • Events
  • News
  • Terms of Use
  • Privacy

 

Copyright © 2022 Help Center | Powered by UltraSignup