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UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

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Event Setup
  • Add Links, Lists, and Images to your Description
  • Photos, Waivers, and General tabs
  • Pause CC Charges
  • Troubleshooting Image Upload Errors
  • Show or Hide Your Waitlist Applicants
  • Setting Your Event Location
  • Set Your Capacity
  • Set Up Order Cancellation
  • Enable Distance Changes
  • Creating Questions
  • Creating Add Ons
  • Create a Relay Event
  • Creating a New Event
  • Create a Donation Based Event
  • Use the Waitlist Feature
  • Renew Your Event
  • Postpone Your Upcoming Event
  • Creating and Applying Rollover Credits
  • Create Coupon Codes
  • Change Registration Open Date(s)
  • Change Registration Close Dates
  • Change Ownership of Your Event
  • Change Distance Start Time(s)
  • Setting Up Auto Credits
  • Set Up Bib Transfer Option
  • Edit Your Timeline
  • Edit Your Contacts
  • Add your Payment Account
  • Add Social Links to your Registration Page
  • Event Pricing
  • Add a Description
  • Add Another Distance
  • Adding a Banner Image
Registrations
  • Lottery Process
  • Using your Dashboard
  • Using the Participant Screen
  • Edit Participant Records
  • Create Coupon Codes
  • Send Invites to Participants
  • Add Participant Discounts
  • Remove Distances // Add New Distances
  • Deactivate or Remove a Distance
  • Refresh Your Participant List
  • Change a Participant Distance (Manually)
  • Add Participant Back to Waitlist
  • Create A Participant Report
  • Export Information in Past Events
  • Show or Hide Your Entrant List
Race Results
  • Display results in days
  • Configure the Timing App for Multiple Checkpoints
  • Get Your Code
  • Load Results for Events Not Hosted on Ultrasignup
  • Grant Access to a Race Timer
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Edit Results for Your Event
  • Age Groups in the App
  • Adding A Participant From The App
  • Correcting Runner Placement in a Fixed Time Event
  • Load Your Event Results
  • Adding Individual Bib Numbers
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Timing App
  • UltraSignup Race Timer Overview
  • Race Day Guide
  • Race Prep Guide
  • Testing the Timing App
  • Using the Race Clock
  • Resetting the Application
  • Editing Checkpoint Times
  • Configure the Timing App for Looped Events
  • Deleting Checkpoint Times
  • Change Participant Distance
  • Time a Looped Event
  • No Bib/Fix Online
  • Hide or Show a Distance
  • Configure the Timing App for Multiple Checkpoints
  • Backup Your Data
  • Get Your Code
  • Change Participant Status
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Age Groups in the App
  • Adding A Participant From The App
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Tools
  • Using the Marketing Tool
  • The USU Blacklist
  • Using the Facebook Tool
  • Setting up Volunteer Registration
  • Set Up Your USU Advertisement
  • New Communications Tool!
  • Using the Communications Tool
Financials
  • Setting Up Auto Credits
  • Creating and Applying Rollover Credits
  • Add your Payment Account
Runner Assistance
  • Runner Rank Explained
  • Merge Various Names into your Account
  • Edit Your Race Registration
  • Moving Results to your Account
  • Using Your Credits & Rollovers
  • Load Results for Events Not Hosted on Ultrasignup
  • Updating Your Member Profile
  • Change Your Email Address on Your Account
Special Event Instructions
  • Broken Arrow Elite Credits
New Features
  • Non-binary Inclusivity: Phase 2 Updates
  • Non-Binary Option: Phase 1
  • Display results in days
  • New Communications Tool!
General Updates
  • 2022 1099-k FAQ
  • Non-binary Inclusivity: Phase 2 Updates
  • Non-Binary Option: Phase 1
  • 2021 1099-K FAQ
  • Display results in days
  • New Communications Tool!
Changelog
  • October [2022]
  • September [2022]
  • July/August [2022]
  • April/May [2022]
  • February [2022]
  • January [2022]
Using your Dashboard
Table of Contents
  • Deactivate a Distance
  • Numbers at a Glance
  • Show/Hide Your Entrant List(s)
  • Open Your Waitlists
  • Orders Breakdown

You can get to the dashboard by navigating to your registrations tab in your admin tools and clicking on the ‘dashboard’ link.

Deactivate a Distance #

If you have a distance listed that you are no longer offering, you can click the edit link next to the distance on your dashboard, uncheck the box in the column titled ‘active’, then click ‘update’. This will remove the distance from your banner area, and you will no longer be prompted to add pricing for the event.

Screenshot 02-22-2022 22.33.50

Numbers at a Glance #

There are 5 columns where you can see a participant breakdown.

Charge: # of participants charged for registrations

Coupon: # of participants who used a 100% coupon to register. This will not include those who used a partial credit/coupon.

Manual: # of participants who were manually added to the event (Meaning, the RD added the participants)

Total: # of the total participants

Waitlist: # of participants currently on the waitlist.

Screenshot 02-22-2022 22.34.21

Show/Hide Your Entrant List(s) #

If you would like your entrant list to be public, you can slide the toggle next to the distance to visible(green). If you would like to hide, slide to hidden(red).

Notes: Toggling your entrants is a great way to refresh your entrant list. This comes in handy when you have a participant missing from the entrant list.

If you try to hide or display your list(s) and the toggle is stuck, this most commonly means that you have a duplicate participant in your list. You can export your participant list, and highlight duplicate values in excel to find the duplicate participant. OR you can contact support.

Screenshot 02-22-2022 22.34.50

Open Your Waitlists #

You can click the waitlist icons to open your waitlists.

Screenshot 02-22-2022 22.35.09

Orders Breakdown #

The second section of the dashboard displays a breakdown of the following:

Credit card, coupon, and manual orders and the following information on each:

  • quantity
  • canceled cc orders
  • price paid
  • total sales
  • discounts on the purchase
  • tax
  • net sales

At the bottom of your can see a weekly registrations graph.

Screenshot 02-22-2022 22.53.38
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Updated on March 14, 2022
Using the Participant ScreenLottery Process

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Table of Contents
  • Deactivate a Distance
  • Numbers at a Glance
  • Show/Hide Your Entrant List(s)
  • Open Your Waitlists
  • Orders Breakdown
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