To add or edit prices, navigate to event setup >> pricing

Add New Prices #

To add a single tier price for a distance, simply select “No Price Change” from the dropdown under the first question [How many price increases do you have?]

Fill in all fields, and click ‘Add Price’

Once the price is added, it will populate on the right side of the page, where you can check your work:

Add Tiered Pricing #

You have 3 options when adding prices:

• No Price Change
• One Change (two tiers)
• Two Changes (three tiers)

When selecting two tiers, you have to set the date for your price increase & add your starting price and your increased price, example:

(Note: you do not need to add anything to the ‘multiple price types?’ section, “Tier 2” was only added for demonstration purposes)

Here is the result:

For 3 tiers, you will need to the two dates that your price will increase & 3 prices. See here:

Result:

Delete Prices #

If you make a mistake when creating your prices, simply click the “delete” link next to each price. Simply delete ALL the prices for that particular distance and re-create.

If you delete prices but they remain at the bottom of the pricing page in red and say ‘inactive’, that is likely because someone has already purchased at that price point, therefore, the price cannot be fully deleted.

Create Youth & Member Prices #

To create ‘member’ pricing or ‘youth’ pricing, you can use the label field.

Test Your Prices Before Registration Opens #

If you would like to see your registration/pricing buttons before registration opens, navigate to ‘registrations’ and click the ‘coupons & invitations’ link.

Click the invitations tab and create an invite using your email address.

Once created, click the invitation link on the invitation link.

You will be able to see your registration button and pricing.

Common Questions: #

What if I have more than 3 pricing tiers? #

You will need to contact support. They will be able to assist with more than 3 tiers.

How do I create pricing for bundled events? #

Contact support. When you do, share the following information:

• List the events with the distances that you would like to bundle together
• List your bundles
• Bundle pricing

Example:

• Event 1, Event 2, & Event 3
• Bundle 1:
  • Event 1 100 miler
  • Event 2 50k
  • Event 3 50 miler

• Bundle 2:
  • Event 1 25 miler
  • Event 2 15k
  • Event 3 10 miler

• Bundle 1/price: $265
• Bundle 2/price: $195

Tiered pricing can be created if needed.

When a runner registers at the bundled price they are added to each event distance.

Is there a way to set restrictions on who can purchase at a special price? (example: youth, member only, gender specific) #

Unfortunately, no. The hope is that everyone is honest when selecting their price. We do not typically have issues with runners paying the wrong price. However, if you are concerned, you can always export your participants, and double-check the price paid.

I need to change my pricing labels, how do I do that? #

You can’t, but the tech support team can! Reach out here. Simply send a list of the updates that need to be made.

How do I adjust the sort order for my prices? #

The tech team usually fixes it before you notice that it’s out of order, but if you happen to add prices or distances after initial event setup then you can contact support to request to have the distances and/or prices resorted.

Taxes #

Tax rates are based on the location of the event. They are added automatically when you update the zip code for the event. (If a participant purchases an add-on and it is shipped, the rate used is based on the shipped to location).

Please refer to this page for a full listing of states and rules.

If you are operating under a 501(c)3, that doesn’t always mean that your event is exempt from sales tax. If you have documentation confirming that your event is exempt from sales tax, you can send it to the support team. They will have it reviewed by our accounting team, and will update your rate accordingly if approved.

How do fees work? #

Our fees are calculated on a percentage basis that is driven by the price you plan to charge for your event. Fees can either be added to your event price or netted out, your choice. Our fees cover all transaction fees that are typically charged to a merchant for processing credit cards.

If you would like to pay fees instead of the runner paying fees, contact support.

How do I get paid? #

Payments are directly deposited into your bank account on the 1st & 15th each month. Allow 3-5 business days for processing. Don’t forget to add your payment account!