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Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

Event Setup
  • Adding a Banner Image
  • Add Another Distance
  • Add a Description
  • Event Pricing
  • Add Social Links to your Registration Page
  • Add your Payment Account
  • Edit Your Contacts
  • Edit Your Timeline
  • Set Up Bib Transfer Option
  • Setting Up Auto Credits
  • Change Distance Start Time(s)
  • Change Ownership of Your Event
  • Change Registration Close Dates
  • Change Registration Open Date(s)
  • Create Coupon Codes
  • Creating and Applying Rollover Credits
  • Postpone Your Upcoming Event
  • Renew Your Event
  • Use the Waitlist Feature
  • Create a Donation Based Event
  • Creating a New Event
  • Create a Relay Event
  • Creating Add Ons
  • Creating Questions
  • Enable Distance Changes
  • Set Up Order Cancellation
  • Set Your Capacity
  • Setting Your Event Location
  • Show or Hide Your Waitlist Applicants
  • Troubleshooting Image Upload Errors
  • Pause CC Charges
  • Photos, Waivers, and General tabs
  • Add Links, Lists, and Images to your Description
Registrations
  • Show or Hide Your Entrant List
  • Export Information in Past Events
  • Create A Participant Report
  • Add Participant Back to Waitlist
  • Change a Participant Distance (Manually)
  • Refresh Your Participant List
  • Deactivate or Remove a Distance
  • Remove Distances // Add New Distances
  • Add Participant Discounts
  • Send Invites to Participants
  • Create Coupon Codes
  • Edit Participant Records
  • Using the Participant Screen
  • Using your Dashboard
  • Lottery Process
Race Results
  • Publishing Results
  • Changing the Race Clock
  • Deleting Checkpoint Times
  • Adding Individual Bib Numbers
  • Load Your Event Results
  • Correcting Runner Placement in a Fixed Time Event
  • Adding A Participant From The App
  • Age Groups in the App
  • Edit Results for Your Event
  • Assigning Bib Numbers
  • Add Your Code
  • Key Pad View vs. Bib Tap View
  • Grant Access to a Race Timer
  • Load Results for Events Not Hosted on Ultrasignup
  • Get Your Code
  • Configure the Timing App for Multiple Checkpoints
  • Display results in days
Timing App
  • Publishing Results
  • Changing the Race Clock
  • Deleting Checkpoint Times
  • Adding A Participant From The App
  • Age Groups in the App
  • Assigning Bib Numbers
  • Add Your Code
  • Key Pad View vs. Bib Tap View
  • Change Participant Status
  • Get Your Code
  • Backup Your Data
  • Configure the Timing App for Multiple Checkpoints
  • Hide or Show a Distance
  • No Bib/Fix Online
  • Time a Looped Event
  • Change Participant Distance
  • Deleting Checkpoint Times
  • Configure the Timing App for Looped Events
  • Editing Checkpoint Times
  • Resetting the Application
  • Using the Race Clock
  • Testing the Timing App
  • Race Prep Guide
  • Race Day Guide
  • UltraSignup Race Timer Overview
Tools
  • Using the Communications Tool
  • New Communications Tool!
  • Set Up Your USU Advertisement
  • Setting up Volunteer Registration
  • Using the Facebook Tool
  • The USU Blacklist
  • Using the Marketing Tool
Financials
  • Add your Payment Account
  • Creating and Applying Rollover Credits
  • Setting Up Auto Credits
Runner Assistance
  • Change Your Email Address on Your Account
  • Updating Your Member Profile
  • Load Results for Events Not Hosted on Ultrasignup
  • Using Your Credits & Rollovers
  • Moving Results to your Account
  • Edit Your Race Registration
  • Merge Various Names into your Account
New Features
  • New Communications Tool!
  • Display results in days
  • Non-Binary Option: Phase 1
General Updates
  • New Communications Tool!
  • Display results in days
  • 2021 1099-K FAQ
  • Non-Binary Option: Phase 1
Changelog
  • January 2022 Updates
  • February 2022 Updates
Event Pricing
Table of Contents
  • Add New Prices
  • Add Tiered Pricing
  • Delete Prices
  • Create Youth & Member Prices
  • Test Your Prices Before Registration Opens
  • Common Questions:
    • What if I have more than 3 pricing tiers?
    • How do I create pricing for bundled events?
    • Is there a way to set restrictions on who can purchase at a special price? (example: youth, member only, gender specific)
    • I need to change my pricing labels, how do I do that?
    • How do I adjust the sort order for my prices?
    • Taxes
    • How do fees work?
    • How do I get paid?

To add or edit prices, navigate to event setup >> pricing

Add New Prices #

To add a single tier price for a distance, simply select “No Price Change” from the dropdown under the first question [How many price increases do you have?]

Fill in all fields, and click ‘Add Price’

Once the price is added, it will populate on the right side of the page, where you can check your work:

Add Tiered Pricing #

You have 3 options when adding prices:

  • No Price Change
  • One Change (two tiers)
  • Two Changes (three tiers)

When selecting two tiers, you have to set the date for your price increase & add your starting price and your increased price, example:

(Note: you do not need to add anything to the ‘multiple price types?’ section, “Tier 2” was only added for demonstration purposes)

Here is the result:

For 3 tiers, you will need to the two dates that your price will increase & 3 prices. See here:

Result:

Delete Prices #

If you make a mistake when creating your prices, simply click the “delete” link next to each price. Simply delete ALL the prices for that particular distance and re-create.

If you delete prices but they remain at the bottom of the pricing page in red and say ‘inactive’, that is likely because someone has already purchased at that price point, therefore, the price cannot be fully deleted.

Create Youth & Member Prices #

To create ‘member’ pricing or ‘youth’ pricing, you can use the label field.

Test Your Prices Before Registration Opens #

If you would like to see your registration/pricing buttons before registration opens, navigate to ‘registrations’ and click the ‘coupons & invitations’ link.

Click the invitations tab and create an invite using your email address.

Once created, click the invitation link on the invitation link.

You will be able to see your registration button and pricing.

Common Questions: #
What if I have more than 3 pricing tiers? #

You will need to contact support. They will be able to assist with more than 3 tiers.

How do I create pricing for bundled events? #

Contact support. When you do, share the following information:

  • List the events with the distances that you would like to bundle together
  • List your bundles
  • Bundle pricing

Example:

  • Event 1, Event 2, & Event 3
  • Bundle 1:
    • Event 1 100 miler
    • Event 2 50k
    • Event 3 50 miler
  • Bundle 2:
    • Event 1 25 miler
    • Event 2 15k
    • Event 3 10 miler
  • Bundle 1/price: $265
  • Bundle 2/price: $195

Tiered pricing can be created if needed.

When a runner registers at the bundled price they are added to each event distance.

Is there a way to set restrictions on who can purchase at a special price? (example: youth, member only, gender specific) #

Unfortunately, no. The hope is that everyone is honest when selecting their price. We do not typically have issues with runners paying the wrong price. However, if you are concerned, you can always export your participants, and double-check the price paid.

I need to change my pricing labels, how do I do that? #

You can’t, but the tech support team can! Reach out here. Simply send a list of the updates that need to be made.

How do I adjust the sort order for my prices? #

The tech team usually fixes it before you notice that it’s out of order, but if you happen to add prices or distances after initial event setup then you can contact support to request to have the distances and/or prices resorted.

Taxes #

Tax rates are based on the location of the event. They are added automatically when you update the zip code for the event. (If a participant purchases an add-on and it is shipped, the rate used is based on the shipped to location).

Please refer to this page for a full listing of states and rules.

If you are operating under a 501(c)3, that doesn’t always mean that your event is exempt from sales tax. If you have documentation confirming that your event is exempt from sales tax, you can send it to the support team. They will have it reviewed by our accounting team, and will update your rate accordingly if approved.

How do fees work? #

Our fees are calculated on a percentage basis that is driven by the price you plan to charge for your event. Fees can either be added to your event price or netted out, your choice. Our fees cover all transaction fees that are typically charged to a merchant for processing credit cards.

If you would like to pay fees instead of the runner paying fees, contact support.

How do I get paid? #

Payments are directly deposited into your bank account on the 1st & 15th each month. Allow 3-5 business days for processing. Don’t forget to add your payment account!

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Updated on July 16, 2022
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Table of Contents
  • Add New Prices
  • Add Tiered Pricing
  • Delete Prices
  • Create Youth & Member Prices
  • Test Your Prices Before Registration Opens
  • Common Questions:
    • What if I have more than 3 pricing tiers?
    • How do I create pricing for bundled events?
    • Is there a way to set restrictions on who can purchase at a special price? (example: youth, member only, gender specific)
    • I need to change my pricing labels, how do I do that?
    • How do I adjust the sort order for my prices?
    • Taxes
    • How do fees work?
    • How do I get paid?
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