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UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

Event Setup
  • Adding a Banner Image
  • Add Another Distance
  • Add a Description
  • Event Pricing
  • Add Social Links to your Registration Page
  • Add your Payment Account
  • Edit Your Contacts
  • Edit Your Timeline
  • Set Up Bib Transfer Option
  • Setting Up Auto Credits
  • Change Distance Start Time(s)
  • Change Ownership of Your Event
  • Change Registration Close Dates
  • Change Registration Open Date(s)
  • Create Coupon Codes
  • Creating and Applying Rollover Credits
  • Postpone Your Upcoming Event
  • Renew Your Event
  • Use the Waitlist Feature
  • Create a Donation Based Event
  • Creating a New Event
  • Create a Relay Event
  • Creating Add Ons
  • Creating Questions
  • Enable Distance Changes
  • Set Up Order Cancellation
  • Set Your Capacity
  • Setting Your Event Location
  • Show or Hide Your Waitlist Applicants
  • Troubleshooting Image Upload Errors
  • Pause CC Charges
  • Photos, Waivers, and General tabs
  • Add Links, Lists, and Images to your Description
Registrations
  • Show or Hide Your Entrant List
  • Export Information in Past Events
  • Create A Participant Report
  • Add Participant Back to Waitlist
  • Change a Participant Distance (Manually)
  • Refresh Your Participant List
  • Deactivate or Remove a Distance
  • Remove Distances // Add New Distances
  • Add Participant Discounts
  • Send Invites to Participants
  • Create Coupon Codes
  • Edit Participant Records
  • Using the Participant Screen
  • Using your Dashboard
  • Lottery Process
Race Results
  • Publishing Results
  • Changing the Race Clock
  • Deleting Checkpoint Times
  • Adding Individual Bib Numbers
  • Load Your Event Results
  • Correcting Runner Placement in a Fixed Time Event
  • Adding A Participant From The App
  • Age Groups in the App
  • Edit Results for Your Event
  • Assigning Bib Numbers
  • Add Your Code
  • Key Pad View vs. Bib Tap View
  • Grant Access to a Race Timer
  • Load Results for Events Not Hosted on Ultrasignup
  • Get Your Code
  • Configure the Timing App for Multiple Checkpoints
  • Display results in days
Timing App
  • Publishing Results
  • Changing the Race Clock
  • Deleting Checkpoint Times
  • Adding A Participant From The App
  • Age Groups in the App
  • Assigning Bib Numbers
  • Add Your Code
  • Key Pad View vs. Bib Tap View
  • Change Participant Status
  • Get Your Code
  • Backup Your Data
  • Configure the Timing App for Multiple Checkpoints
  • Hide or Show a Distance
  • No Bib/Fix Online
  • Time a Looped Event
  • Change Participant Distance
  • Deleting Checkpoint Times
  • Configure the Timing App for Looped Events
  • Editing Checkpoint Times
  • Resetting the Application
  • Using the Race Clock
  • Testing the Timing App
  • Race Prep Guide
  • Race Day Guide
  • UltraSignup Race Timer Overview
Tools
  • Using the Communications Tool
  • New Communications Tool!
  • Set Up Your USU Advertisement
  • Setting up Volunteer Registration
  • Using the Facebook Tool
  • The USU Blacklist
  • Using the Marketing Tool
Financials
  • Add your Payment Account
  • Creating and Applying Rollover Credits
  • Setting Up Auto Credits
Runner Assistance
  • Change Your Email Address on Your Account
  • Updating Your Member Profile
  • Load Results for Events Not Hosted on Ultrasignup
  • Using Your Credits & Rollovers
  • Moving Results to your Account
  • Edit Your Race Registration
  • Merge Various Names into your Account
New Features
  • New Communications Tool!
  • Display results in days
  • Non-Binary Option: Phase 1
General Updates
  • New Communications Tool!
  • Display results in days
  • 2021 1099-K FAQ
  • Non-Binary Option: Phase 1
Changelog
  • January 2022 Updates
  • February 2022 Updates
The USU Blacklist

Sometimes it is just too risky to have someone participate in your event. Fortunately, we have a solution.

In order to block someone from registering, simply add their first, last, and DOB. If you do not have these, you may enter an email and we will see if we can find them.

Step 1: Add runner information

Step 2: Do you want to block them from a single event or all events in your group?

Step 3/4: Select a reason and make a note for your records

View your blocked participants at the bottom of the page. You can release it/them as needed.

***If you receive this message, then we will not be able to block the participant: “Unable to block. This may be because we do not have a participant with that email, or they have used a variety of names and dob’s with that email.”

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Updated on March 12, 2022
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