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UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

Event Setup

Adding a Banner Image
Add Another Distance
Add a Description
Event Pricing
Add Social Links to your Registration Page
Add your Payment Account
Edit Your Contacts
Edit Your Timeline
Set Up Bib Transfer Option
Setting Up Auto Credits
Change Distance Start Time(s)
Change Ownership of Your Event
Change Registration Close Dates
Change Registration Open Date(s)
Create Coupon Codes
Creating and Applying Rollover Credits
Postpone Your Upcoming Event
Renew Your Event
Use the Waitlist Feature
Create a Donation Based Event
Creating a New Event
Create a Relay Event
Creating Add Ons
Creating Questions
Enable Distance Changes
Set Up Order Cancellation
Set Your Capacity
Setting Your Event Location
Show or Hide Your Waitlist Applicants
Troubleshooting Image Upload Errors
Pause CC Charges
Photos, Waivers, and General tabs
Add Links, Lists, and Images to your Description

Registrations

Show or Hide Your Entrant List
Export Information in Past Events
Create A Participant Report
Add Participant Back to Waitlist
Change a Participant Distance (Manually)
Refresh Your Participant List
Deactivate or Remove a Distance
Remove Distances // Add New Distances
Add Participant Discounts
Send Invites to Participants
Create Coupon Codes
Edit Participant Records
Using the Participant Screen
Using your Dashboard
Lottery Process

Race Results

Publishing Results
Changing the Race Clock
Deleting Checkpoint Times
Adding Individual Bib Numbers
Load Your Event Results
Correcting Runner Placement in a Fixed Time Event
Adding A Participant From The App
Age Groups in the App
Edit Results for Your Event
Assigning Bib Numbers
Add Your Code
Key Pad View vs. Bib Tap View
Grant Access to a Race Timer
Load Results for Events Not Hosted on Ultrasignup
Get Your Code
Configure the Timing App for Multiple Checkpoints
Display results in days

Timing App

Publishing Results
Changing the Race Clock
Deleting Checkpoint Times
Adding A Participant From The App
Age Groups in the App
Assigning Bib Numbers
Add Your Code
Key Pad View vs. Bib Tap View
Change Participant Status
Get Your Code
Backup Your Data
Configure the Timing App for Multiple Checkpoints
Hide or Show a Distance
No Bib/Fix Online
Time a Looped Event
Change Participant Distance
Deleting Checkpoint Times
Configure the Timing App for Looped Events
Editing Checkpoint Times
Resetting the Application
Using the Race Clock
Testing the Timing App
Race Prep Guide
Race Day Guide
UltraSignup Race Timer Overview

Tools

Using the Communications Tool
New Communications Tool!
Set Up Your USU Advertisement
Setting up Volunteer Registration
Using the Facebook Tool
The USU Blacklist
Using the Marketing Tool

Financials

Add your Payment Account
Creating and Applying Rollover Credits
Setting Up Auto Credits

Runner Assistance

Change Your Email Address on Your Account
Updating Your Member Profile
Load Results for Events Not Hosted on Ultrasignup
Using Your Credits & Rollovers
Moving Results to your Account
Edit Your Race Registration
Merge Various Names into your Account

New Features

New Communications Tool!
Display results in days
Non-Binary Option: Phase 1

General Updates

New Communications Tool!
Display results in days
2021 1099-K FAQ
Non-Binary Option: Phase 1

Changelog

January 2022 Updates
February 2022 Updates

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Updated on March 12, 2022

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