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UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

Event Setup

Add Links, Lists, and Images to your Description
Photos, Waivers, and General tabs
Pause CC Charges
Troubleshooting Image Upload Errors
Show or Hide Your Waitlist Applicants
Setting Your Event Location
Set Your Capacity
Set Up Order Cancellation
Enable Distance Changes
Creating Questions
Creating Add Ons
Create a Relay Event
Creating a New Event
Create a Donation Based Event
Use the Waitlist Feature
Renew Your Event
Postpone Your Upcoming Event
Creating and Applying Rollover Credits
Create Coupon Codes
Change Registration Open Date(s)
Change Registration Close Dates
Change Ownership of Your Event
Change Distance Start Time(s)
Setting Up Auto Credits
Set Up Bib Transfer Option
Edit Your Timeline
Edit Your Contacts
Add your Payment Account
Add Social Links to your Registration Page
Event Pricing
Add a Description
Add Another Distance
Adding a Banner Image

Registrations

Lottery Process
Using your Dashboard
Using the Participant Screen
Edit Participant Records
Create Coupon Codes
Send Invites to Participants
Add Participant Discounts
Remove Distances // Add New Distances
Deactivate or Remove a Distance
Refresh Your Participant List
Change a Participant Distance (Manually)
Add Participant Back to Waitlist
Create A Participant Report
Export Information in Past Events
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Race Results

Display results in days
Configure the Timing App for Multiple Checkpoints
Get Your Code
Load Results for Events Not Hosted on Ultrasignup
Grant Access to a Race Timer
Key Pad View vs. Bib Tap View
Add Your Code
Assigning Bib Numbers
Edit Results for Your Event
Age Groups in the App
Adding A Participant From The App
Correcting Runner Placement in a Fixed Time Event
Load Your Event Results
Adding Individual Bib Numbers
Deleting Checkpoint Times
Changing the Race Clock
Publishing Results

Timing App

UltraSignup Race Timer Overview
Race Day Guide
Race Prep Guide
Testing the Timing App
Using the Race Clock
Resetting the Application
Editing Checkpoint Times
Configure the Timing App for Looped Events
Deleting Checkpoint Times
Change Participant Distance
Time a Looped Event
No Bib/Fix Online
Hide or Show a Distance
Configure the Timing App for Multiple Checkpoints
Backup Your Data
Get Your Code
Change Participant Status
Key Pad View vs. Bib Tap View
Add Your Code
Assigning Bib Numbers
Age Groups in the App
Adding A Participant From The App
Deleting Checkpoint Times
Changing the Race Clock
Publishing Results

Tools

Using the Marketing Tool
The USU Blacklist
Using the Facebook Tool
Setting up Volunteer Registration
Set Up Your USU Advertisement
New Communications Tool!
Using the Communications Tool

Financials

Setting Up Auto Credits
Creating and Applying Rollover Credits
Add your Payment Account

Runner Assistance

Merge Various Names into your Account
Edit Your Race Registration
Moving Results to your Account
Using Your Credits & Rollovers
Load Results for Events Not Hosted on Ultrasignup
Updating Your Member Profile
Change Your Email Address on Your Account

New Features

Non-binary Inclusivity: Phase 2 Updates
Non-Binary Option: Phase 1
Display results in days
New Communications Tool!

General Updates

Non-binary Inclusivity: Phase 2 Updates
Non-Binary Option: Phase 1
2021 1099-K FAQ
Display results in days
New Communications Tool!

Changelog

September 2022 Updates
July/August 2022 Updates
April/May 2022 Updates
February 2022 Updates
January 2022 Updates

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Updated on March 12, 2022

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