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Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

Event Setup

  • Photos, Waivers, and General tabs
  • Pause CC Charges
  • Troubleshooting Image Upload Errors
  • Show or Hide Your Waitlist Applicants
  • Setting Your Event Location
  • Set Your Capacity
  • Set Up Order Cancellation
  • Enable Distance Changes
  • Creating Questions
  • Creating Add Ons
  • Create a Relay Event
  • Creating a New Event
  • Create a Donation Based Event
  • Use the Waitlist Feature
  • Renew Your Event
  • Postpone Your Upcoming Event
  • Creating and Applying Rollover Credits
  • Create Coupon Codes
  • Change Registration Open Date(s)
  • Change Registration Close Dates
  • Change Ownership of Your Event
  • Change Distance Start Time(s)
  • Setting Up Auto Credits
  • Set Up Bib Transfer Option
  • Edit Your Timeline
  • Edit Your Contacts
  • Add your Payment Account
  • Add Social Links to your Registration Page
  • Event Pricing
  • Add a Description
  • Add Another Distance
  • Adding a Banner Image

Registrations

  • Using your Dashboard
  • Using the Participant Screen
  • Edit Participant Records
  • Create Coupon Codes
  • Send Invites to Participants
  • Add Participant Discounts
  • Remove Distances // Add New Distances
  • Deactivate or Remove a Distance
  • Refresh Your Participant List
  • Change a Participant Distance (Manually)
  • Add Participant Back to Waitlist
  • Create A Participant Report
  • Export Information in Past Events
  • Show or Hide Your Entrant List

Results

  • Configure the Timing App for Multiple Checkpoints
  • Get Your Code
  • Load Results for Events Not Hosted on Ultrasignup
  • Grant Access to a Race Timer
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Edit Results for Your Event
  • Age Groups in the App
  • Adding A Participant From The App
  • Correcting Runner Placement in a Fixed Time Event
  • Load Your Event Results
  • Adding Individual Bib Numbers
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results

Timing Software

  • UltraSignup Race Timer Overview
  • Race Day Guide
  • Race Prep Guide
  • Testing the Timing App
  • Using the Race Clock
  • Resetting the Application
  • Editing Checkpoint Times
  • Configure the Timing App for Looped Events
  • Deleting Checkpoint Times
  • Change Participant Distance
  • Time a Looped Event
  • No Bib/Fix Online
  • Hide or Show a Distance
  • Configure the Timing App for Multiple Checkpoints
  • Backup Your Data
  • Get Your Code
  • Change Participant Status
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Age Groups in the App
  • Adding A Participant From The App
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results

Tools

  • Using the Marketing Tool
  • The USU Blacklist
  • Using the Facebook Tool
  • Setting up Volunteer Registration
  • Set Up Your USU Advertisement
  • New Communications Tool!
  • Using the Communications Tool

Financials

  • Setting Up Auto Credits
  • Creating and Applying Rollover Credits
  • Add your Payment Account

Runner Assistance

  • Merge Various Names into your Account
  • Edit Your Race Registration
  • Moving Results to your Account
  • Using Your Credits & Rollovers
  • Load Results for Events Not Hosted on Ultrasignup
  • Updating Your Member Profile
  • Change Your Email Address on Your Account
  • Home
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  • Timing Software
  • UltraSignup Race Timer Overview

UltraSignup Race Timer Overview

Table of Contents
  • Helpful Guides
  • Quick tips:
  • Version support

Helpful Guides #

Testing the app: https://help.ultrasignup.com/guides/timing-software/testing-the-timing-app/
Preparing the app https://help.ultrasignup.com/guides/timing-software/race-prep-guide/
Race day guide:https://help.ultrasignup.com/guides/timing-software/race-day-guide/

Quick tips: #

  1. Be sure there are no updates available – be certain that you are on the latest version.
  2. This app is designed to be used WITHOUT wifi/connectivity. If you make changes on ultrasignup.com after you have setup the app, they will not appear in the app. In order to reset the app, you must go to TOOLS/New-Reset Race, re-enter your code in the app and click the Red reset button.
  3. When you enter your code into the app, changes made on ultrasignup.com will not be reflected in the application unless it is reset.
  4. Please do not use multiple devices to record looped or fixed time (3hr, 6hr, 12hr…) events. Do not use multiple devices to record laps at a single checkpoint (i.e. finish line multiple passes). Please only use one device to publish looped or lap results.
  5. It is a good idea to a paper backup of finish results & any edits that need to be made should your device fail during the event.
  6. BACK UP YOUR DATA DURING AND AFTER YOUR RACE TO PROTECT YOURSELF FROM DEVICE FAILURE OR ACCIDENTAL RESETS. This has happened to several users, NOT GOOD.
  7. It is advised that you test the app prior to your event.
  8. When you publish your results from the app, results are published to the “Live Results” page, NOT the “final” results page that you see on your registration page. In order to confirm your results and have them appear in the final results page, confirm them via the “Results Loader” page on ultrasignup.com.

Version support #

Devices no longer supported:

  • Amazon Fire HD 6 (2014)
  • Amazon Fire HDX 8.9 (2014)
  • Amazon Kindle Fire HDX WAN (2013)
  • Amazon Fire HD 8 (2017)
  • Amazon Fire 7 (2017)
  • Amazon Fire HD 8 (2015)
  • Amazon Kindle Fire HDX 8.9 WAN (2013)
  • Amazon Fire HD 10 (2015)
  • Amazon Kindle Fire HD (2013)
  • Amazon Fire (2015)
  • Amazon Kindle Fire HDX (2013)
  • Amazon Fire Phone
  • Amazon Fire HD 7 (2014)
  • Amazon Kindle Fire HDX 8.9 (2013)
  • Amazon Fire HD 8 (2016)
  • Amazon Fire HDX 8.9 WAN (2014)
  • Amazon Fire HD 10 (2017)
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Updated on May 27, 2022
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