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UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

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Event Setup
  • Add Links, Lists, and Images to your Description
  • Photos, Waivers, and General tabs
  • Pause CC Charges
  • Troubleshooting Image Upload Errors
  • Show or Hide Your Waitlist Applicants
  • Setting Your Event Location
  • Set Your Capacity
  • Set Up Order Cancellation
  • Enable Distance Changes
  • Creating Questions
  • Creating Add Ons
  • Create a Relay Event
  • Creating a New Event
  • Create a Donation Based Event
  • Use the Waitlist Feature
  • Renew Your Event
  • Postpone Your Upcoming Event
  • Creating and Applying Rollover Credits
  • Create Coupon Codes
  • Change Registration Open Date(s)
  • Change Registration Close Dates
  • Change Ownership of Your Event
  • Change Distance Start Time(s)
  • Setting Up Auto Credits
  • Set Up Bib Transfer Option
  • Edit Your Timeline
  • Edit Your Contacts
  • Add your Payment Account
  • Add Social Links to your Registration Page
  • Event Pricing
  • Add a Description
  • Add Another Distance
  • Adding a Banner Image
Registrations
  • Lottery Process
  • Using your Dashboard
  • Using the Participant Screen
  • Edit Participant Records
  • Create Coupon Codes
  • Send Invites to Participants
  • Add Participant Discounts
  • Remove Distances // Add New Distances
  • Deactivate or Remove a Distance
  • Refresh Your Participant List
  • Change a Participant Distance (Manually)
  • Add Participant Back to Waitlist
  • Create A Participant Report
  • Export Information in Past Events
  • Show or Hide Your Entrant List
Race Results
  • Display results in days
  • Configure the Timing App for Multiple Checkpoints
  • Get Your Code
  • Load Results for Events Not Hosted on Ultrasignup
  • Grant Access to a Race Timer
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Edit Results for Your Event
  • Age Groups in the App
  • Adding A Participant From The App
  • Correcting Runner Placement in a Fixed Time Event
  • Load Your Event Results
  • Adding Individual Bib Numbers
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Timing App
  • UltraSignup Race Timer Overview
  • Race Day Guide
  • Race Prep Guide
  • Testing the Timing App
  • Using the Race Clock
  • Resetting the Application
  • Editing Checkpoint Times
  • Configure the Timing App for Looped Events
  • Deleting Checkpoint Times
  • Change Participant Distance
  • Time a Looped Event
  • No Bib/Fix Online
  • Hide or Show a Distance
  • Configure the Timing App for Multiple Checkpoints
  • Backup Your Data
  • Get Your Code
  • Change Participant Status
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Age Groups in the App
  • Adding A Participant From The App
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Tools
  • Using the Marketing Tool
  • The USU Blacklist
  • Using the Facebook Tool
  • Setting up Volunteer Registration
  • Set Up Your USU Advertisement
  • New Communications Tool!
  • Using the Communications Tool
Financials
  • Setting Up Auto Credits
  • Creating and Applying Rollover Credits
  • Add your Payment Account
Runner Assistance
  • Merge Various Names into your Account
  • Edit Your Race Registration
  • Moving Results to your Account
  • Using Your Credits & Rollovers
  • Load Results for Events Not Hosted on Ultrasignup
  • Updating Your Member Profile
  • Change Your Email Address on Your Account
Special Event Instructions
  • Broken Arrow Elite Credits
New Features
  • Non-binary Inclusivity: Phase 2 Updates
  • Non-Binary Option: Phase 1
  • Display results in days
  • New Communications Tool!
General Updates
  • 2022 1099-k FAQ
  • Non-binary Inclusivity: Phase 2 Updates
  • Non-Binary Option: Phase 1
  • 2021 1099-K FAQ
  • Display results in days
  • New Communications Tool!
Changelog
  • October [2022]
  • September [2022]
  • July/August [2022]
  • April/May [2022]
  • February [2022]
  • January [2022]
Race Prep Guide
Table of Contents
  • Preparing For Your Upcoming Event
  • Registration Closes
  • Assign Bibs
  • Get Your Code
  • Add Your Code
  • Important Notes

Preparing For Your Upcoming Event #

***IMPORTANT: BE SURE THAT YOU ARE ON THE LATEST VERSION OF THE APP. CHECK THE APP STORE OR GOOGLE PLAY STORE FOR AVAILABLE UPDATES PRIOR TO ADDING YOUR CODE.

If you are planning to use the Ultrasignup race timer to time your event this guide will take you through the steps for preparing for your upcoming event.

Here is the general order of operation:

  1. Registration Closes
  2. Assign Bibs
  3. Get your code
  4. Add code to your app

Registration Closes #

Once your race registration closes, this is the best time to start the process of configuring your event for the app.

When changes are made in ultrasignup.com, those changes are **NOT** reflected in the race timer if you have already added the code. The app must be reset each time a change has been made on Ultrasignup OR once you know that no more changes will be made on ultrasignup.com.

Please also be aware of your order edit settings as well. Order edits allow a runner to make changes to their registration. The default last day to make these changes is your event date. If you allow runners to cancel their order, switch distances, or transfer their bib to another runner after your registration close date, these changes will not be reflected in the app if you have already added the code you will need to reset the application.

Helpful guides: Order Edits: Order cancellation, Distance changes, Bib Transfer; Resetting the Application; Other items that you can check on, Registration close date (If it needs to be changed); and change your race start time(s)

Assign Bibs #

When you are sure there will be no more changes to your participants, this is prime time to get bibs assigned. Here is the guide for assigning bibs

Notes:

  • Once bibs have been assigned and your data has been loaded to the application, you will not be able to reuse any bib numbers that have already been assigned to a runner. The application will not let you use the bib number again. If you allow a runner to use the bib number that is already in use in the application, then you will need to manually record their finish time and manually add that time using the final results editor on ultrasignup.com.
  • If you add the code in the application before bibs have been assigned, then after you assign you will reset the app to see those bib assignments. If you see the error “NO BIB FIX ONLINE“, you will need to assign bibs and then reset the app OR if you have already assigned bibs, then you will simply reset the app.
  • If you add a participant or allow a participant to register after bibs have been assigned and you would like to assign a bib to that runner individually, you must do so in the participant record (Guide here). Then you will need to reset the app for changes to be reflected.

Get Your Code #

Once registration has closed and bibs have been assigned, it’s time to get your code.

Please see the guide that applies to your event:

  • Recording finish times only
  • Recording a fixed time event (Loops, i.e. 6 hours, 12 hours, etc…)
  • Recording at aid stations

Add Your Code #

Once your code has been created, you will add the code to the application (guide here)

Important Notes #

  • Have someone else timing your event? Here is how to grant access to a Race Timer.
  • You will not be able to reuse any bib numbers that have already been assigned to another runner.
  • If you see the error “NO BIB FIX ONLINE”, and you have assigned bibs, then reset the app.
  • When changes are made in ultrasignup.com, those changes are **NOT** reflected in the race timer if you have already added the code. The app must be reset each time a change has been made on Ultrasignup OR once you know that no more changes will be made on ultrasignup.com.
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Updated on March 17, 2022
Testing the Timing AppRace Day Guide

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Table of Contents
  • Preparing For Your Upcoming Event
  • Registration Closes
  • Assign Bibs
  • Get Your Code
  • Add Your Code
  • Important Notes
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