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UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

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Event Setup
  • Add Links, Lists, and Images to your Description
  • Photos, Waivers, and General tabs
  • Pause CC Charges
  • Troubleshooting Image Upload Errors
  • Show or Hide Your Waitlist Applicants
  • Setting Your Event Location
  • Set Your Capacity
  • Set Up Order Cancellation
  • Enable Distance Changes
  • Creating Questions
  • Creating Add Ons
  • Create a Relay Event
  • Creating a New Event
  • Create a Donation Based Event
  • Use the Waitlist Feature
  • Renew Your Event
  • Postpone Your Upcoming Event
  • Creating and Applying Rollover Credits
  • Create Coupon Codes
  • Change Registration Open Date(s)
  • Change Registration Close Dates
  • Change Ownership of Your Event
  • Change Distance Start Time(s)
  • Setting Up Auto Credits
  • Set Up Bib Transfer Option
  • Edit Your Timeline
  • Edit Your Contacts
  • Add your Payment Account
  • Add Social Links to your Registration Page
  • Event Pricing
  • Add a Description
  • Add Another Distance
  • Adding a Banner Image
Registrations
  • Lottery Process
  • Using your Dashboard
  • Using the Participant Screen
  • Edit Participant Records
  • Create Coupon Codes
  • Send Invites to Participants
  • Add Participant Discounts
  • Remove Distances // Add New Distances
  • Deactivate or Remove a Distance
  • Refresh Your Participant List
  • Change a Participant Distance (Manually)
  • Add Participant Back to Waitlist
  • Create A Participant Report
  • Export Information in Past Events
  • Show or Hide Your Entrant List
Race Results
  • Display results in days
  • Configure the Timing App for Multiple Checkpoints
  • Get Your Code
  • Load Results for Events Not Hosted on Ultrasignup
  • Grant Access to a Race Timer
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Edit Results for Your Event
  • Age Groups in the App
  • Adding A Participant From The App
  • Correcting Runner Placement in a Fixed Time Event
  • Load Your Event Results
  • Adding Individual Bib Numbers
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Timing App
  • UltraSignup Race Timer Overview
  • Race Day Guide
  • Race Prep Guide
  • Testing the Timing App
  • Using the Race Clock
  • Resetting the Application
  • Editing Checkpoint Times
  • Configure the Timing App for Looped Events
  • Deleting Checkpoint Times
  • Change Participant Distance
  • Time a Looped Event
  • No Bib/Fix Online
  • Hide or Show a Distance
  • Configure the Timing App for Multiple Checkpoints
  • Backup Your Data
  • Get Your Code
  • Change Participant Status
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Age Groups in the App
  • Adding A Participant From The App
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Tools
  • Using the Marketing Tool
  • The USU Blacklist
  • Using the Facebook Tool
  • Setting up Volunteer Registration
  • Set Up Your USU Advertisement
  • New Communications Tool!
  • Using the Communications Tool
Financials
  • Setting Up Auto Credits
  • Creating and Applying Rollover Credits
  • Add your Payment Account
Runner Assistance
  • Runner Rank Explained
  • Merge Various Names into your Account
  • Edit Your Race Registration
  • Moving Results to your Account
  • Using Your Credits & Rollovers
  • Load Results for Events Not Hosted on Ultrasignup
  • Updating Your Member Profile
  • Change Your Email Address on Your Account
Special Event Instructions
  • Broken Arrow Elite Credits
New Features
  • Non-binary Inclusivity: Phase 2 Updates
  • Non-Binary Option: Phase 1
  • Display results in days
  • New Communications Tool!
General Updates
  • 2022 1099-k FAQ
  • Non-binary Inclusivity: Phase 2 Updates
  • Non-Binary Option: Phase 1
  • 2021 1099-K FAQ
  • Display results in days
  • New Communications Tool!
Changelog
  • October [2022]
  • September [2022]
  • July/August [2022]
  • April/May [2022]
  • February [2022]
  • January [2022]
Edit Your Contacts
Table of Contents
  • Adding a New Contact
  • Assign Notifications (Runner questions, comments/ registration notifications)
  • Editing Contact Title & Permissions
  • Updating Contact Email Addresses

To reach your contact screen, navigate to your event admin tools, click Event Setup >> Edit Event >> and then look for the “Contact” tab under the banner area. See here:

If your event date has passed, then you will not see the “Edit Event” option. You will either need to renew your event OR contact support if you must add or remove a contact before renewing your event. Support will be able to provide a link to the contact page.

Adding a New Contact #

At the top of the contact page, you will see the option to add a contact.

  • Add the contact’s email address. You will need to use an email address that is associated with an UltraSignup account, otherwise, the contact cannot be added.
  • Select a job title. Job title can be whatever you want it to be and does not determine permission granted to the contact. Job title can always be changed/updated.
  • Determine contact permission. (Export data, manage participants, manage coupons, view financials, edit event, and process refunds) Uncheck boxes to remove permission.
  • The last option is “Add contact and these permissions to ALL “Your Series” events?”. If you have multiple events managed under a group ID, you can update permissions for that contact for each event by checking the box.
  • Click “Add contact” button.

You will see a notification “Contact Added”, if contact is not added, you should see an error message. It’s usually that the UltraSignup account does not exist (the contact simply needs to create an UltraSignup account). If you have trouble, contact support.

Once the contact is added, you can scroll to the bottom of the page and see their information in the list of contacts. The contact will need to logout of their UltraSignup account and back in, accept terms & conditions, and they will be able to access the event.

Assign Notifications (Runner questions, comments/ registration notifications) #

You can choose who receives runner questions & confirmations by clicking “edit” next to the contact, and checking or unchecking the boxes under “Receive Questions?” & “Confirms?”. Your registration page has an “Ask a question?” button on it. If someone sends a message via that button, an email will be sent to all those with a check in the “Receive Questions?” column. You must have at least one person listed to “Receive Questions”.

Editing Contact Title & Permissions #

You can edit/change permissions and contact title by clicking “edit” next to the contact. Check or uncheck any boxes in the “Permissions” column, Click the “Title” dropdown to choose a new title. Click “update” save your changes.

Updating Contact Email Addresses #

Be careful when updating email addresses from your event contact page. If you update the wrong address, you could lose access to your event(s).

  • (3rd Email) By default, we will send to your login email.
  • (2nd Email) If you do not want to receive emails to your login email, you can set a general email for all of your events.
  • (1st Email) If you like to make your life more complicated, you can specify a specific email per event.

Other notes on emails:

  • Do not update your 3rd email address. You will lose event permissions. If you must change your login email, you will need to contact support ask ask to have them update your permission.
  • Next to each contact you will see two links, “edit” & “remove”. If you do not see the option to remove the contact, this is because the contact is linked to the bank account. To remove the “treasurer” you will first need to remove the bank account via your tax & payments page. Then you will see the option to remove the contact.
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Updated on July 6, 2022
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Table of Contents
  • Adding a New Contact
  • Assign Notifications (Runner questions, comments/ registration notifications)
  • Editing Contact Title & Permissions
  • Updating Contact Email Addresses
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