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UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

Event Setup
  • Adding a Banner Image
  • Add Another Distance
  • Add a Description
  • Event Pricing
  • Add Social Links to your Registration Page
  • Add your Payment Account
  • Edit Your Contacts
  • Edit Your Timeline
  • Set Up Bib Transfer Option
  • Setting Up Auto Credits
  • Change Distance Start Time(s)
  • Change Ownership of Your Event
  • Change Registration Close Dates
  • Change Registration Open Date(s)
  • Create Coupon Codes
  • Creating and Applying Rollover Credits
  • Postpone Your Upcoming Event
  • Renew Your Event
  • Use the Waitlist Feature
  • Create a Donation Based Event
  • Creating a New Event
  • Create a Relay Event
  • Creating Add Ons
  • Creating Questions
  • Enable Distance Changes
  • Set Up Order Cancellation
  • Set Your Capacity
  • Setting Your Event Location
  • Show or Hide Your Waitlist Applicants
  • Troubleshooting Image Upload Errors
  • Pause CC Charges
  • Photos, Waivers, and General tabs
  • Add Links, Lists, and Images to your Description
Registrations
  • Show or Hide Your Entrant List
  • Export Information in Past Events
  • Create A Participant Report
  • Add Participant Back to Waitlist
  • Change a Participant Distance (Manually)
  • Refresh Your Participant List
  • Deactivate or Remove a Distance
  • Remove Distances // Add New Distances
  • Add Participant Discounts
  • Send Invites to Participants
  • Create Coupon Codes
  • Edit Participant Records
  • Using the Participant Screen
  • Using your Dashboard
  • Lottery Process
Race Results
  • Publishing Results
  • Changing the Race Clock
  • Deleting Checkpoint Times
  • Adding Individual Bib Numbers
  • Load Your Event Results
  • Correcting Runner Placement in a Fixed Time Event
  • Adding A Participant From The App
  • Age Groups in the App
  • Edit Results for Your Event
  • Assigning Bib Numbers
  • Add Your Code
  • Key Pad View vs. Bib Tap View
  • Grant Access to a Race Timer
  • Load Results for Events Not Hosted on Ultrasignup
  • Get Your Code
  • Configure the Timing App for Multiple Checkpoints
  • Display results in days
Timing App
  • Publishing Results
  • Changing the Race Clock
  • Deleting Checkpoint Times
  • Adding A Participant From The App
  • Age Groups in the App
  • Assigning Bib Numbers
  • Add Your Code
  • Key Pad View vs. Bib Tap View
  • Change Participant Status
  • Get Your Code
  • Backup Your Data
  • Configure the Timing App for Multiple Checkpoints
  • Hide or Show a Distance
  • No Bib/Fix Online
  • Time a Looped Event
  • Change Participant Distance
  • Deleting Checkpoint Times
  • Configure the Timing App for Looped Events
  • Editing Checkpoint Times
  • Resetting the Application
  • Using the Race Clock
  • Testing the Timing App
  • Race Prep Guide
  • Race Day Guide
  • UltraSignup Race Timer Overview
Tools
  • Using the Communications Tool
  • New Communications Tool!
  • Set Up Your USU Advertisement
  • Setting up Volunteer Registration
  • Using the Facebook Tool
  • The USU Blacklist
  • Using the Marketing Tool
Financials
  • Add your Payment Account
  • Creating and Applying Rollover Credits
  • Setting Up Auto Credits
Runner Assistance
  • Change Your Email Address on Your Account
  • Updating Your Member Profile
  • Load Results for Events Not Hosted on Ultrasignup
  • Using Your Credits & Rollovers
  • Moving Results to your Account
  • Edit Your Race Registration
  • Merge Various Names into your Account
New Features
  • New Communications Tool!
  • Display results in days
  • Non-Binary Option: Phase 1
General Updates
  • New Communications Tool!
  • Display results in days
  • 2021 1099-K FAQ
  • Non-Binary Option: Phase 1
Changelog
  • January 2022 Updates
  • February 2022 Updates
Edit Your Contacts
Table of Contents
  • Adding a New Contact
  • Assign Notifications (Runner questions, comments/ registration notifications)
  • Editing Contact Title & Permissions
  • Updating Contact Email Addresses

To reach your contact screen, navigate to your event admin tools, click Event Setup >> Edit Event >> and then look for the “Contact” tab under the banner area. See here:

If your event date has passed, then you will not see the “Edit Event” option. You will either need to renew your event OR contact support if you must add or remove a contact before renewing your event. Support will be able to provide a link to the contact page.

Adding a New Contact #

At the top of the contact page, you will see the option to add a contact.

  • Add the contact’s email address. You will need to use an email address that is associated with an UltraSignup account, otherwise, the contact cannot be added.
  • Select a job title. Job title can be whatever you want it to be and does not determine permission granted to the contact. Job title can always be changed/updated.
  • Determine contact permission. (Export data, manage participants, manage coupons, view financials, edit event, and process refunds) Uncheck boxes to remove permission.
  • The last option is “Add contact and these permissions to ALL “Your Series” events?”. If you have multiple events managed under a group ID, you can update permissions for that contact for each event by checking the box.
  • Click “Add contact” button.

You will see a notification “Contact Added”, if contact is not added, you should see an error message. It’s usually that the UltraSignup account does not exist (the contact simply needs to create an UltraSignup account). If you have trouble, contact support.

Once the contact is added, you can scroll to the bottom of the page and see their information in the list of contacts. The contact will need to logout of their UltraSignup account and back in, accept terms & conditions, and they will be able to access the event.

Assign Notifications (Runner questions, comments/ registration notifications) #

You can choose who receives runner questions & confirmations by clicking “edit” next to the contact, and checking or unchecking the boxes under “Receive Questions?” & “Confirms?”. Your registration page has an “Ask a question?” button on it. If someone sends a message via that button, an email will be sent to all those with a check in the “Receive Questions?” column. You must have at least one person listed to “Receive Questions”.

Editing Contact Title & Permissions #

You can edit/change permissions and contact title by clicking “edit” next to the contact. Check or uncheck any boxes in the “Permissions” column, Click the “Title” dropdown to choose a new title. Click “update” save your changes.

Updating Contact Email Addresses #

Be careful when updating email addresses from your event contact page. If you update the wrong address, you could lose access to your event(s).

  • (3rd Email) By default, we will send to your login email.
  • (2nd Email) If you do not want to receive emails to your login email, you can set a general email for all of your events.
  • (1st Email) If you like to make your life more complicated, you can specify a specific email per event.

Other notes on emails:

  • Do not update your 3rd email address. You will lose event permissions. If you must change your login email, you will need to contact support ask ask to have them update your permission.
  • Next to each contact you will see two links, “edit” & “remove”. If you do not see the option to remove the contact, this is because the contact is linked to the bank account. To remove the “treasurer” you will first need to remove the bank account via your tax & payments page. Then you will see the option to remove the contact.
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Updated on July 6, 2022
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Table of Contents
  • Adding a New Contact
  • Assign Notifications (Runner questions, comments/ registration notifications)
  • Editing Contact Title & Permissions
  • Updating Contact Email Addresses
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