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HELP CENTER

Event Setup

Quick Start: Complete Your Event Setup
How to Embed a Strava Route
Trail Running Film Festival Setup
Enabling a Nonbinary Division
Add Links, Lists, & Images to your Description
Photos, Waivers, and General tabs
Pause CC Charges
Troubleshooting Image Upload Errors
Waitlist Public Display
Setting Your Event Location
Set Your Capacity
Set Up Order Cancellation
Enable Distance Changes
Creating Questions
Creating Add Ons
Create a Relay Event
Creating a New Event
Create a Donation Based Event
Using the Waitlist Feature
Renew Your Event
Postpone Your Upcoming Event
Creating and Applying Rollover Credits
Change Registration Open Date(s)
Change Registration Close Date(s)
Change Ownership of Your Event
Change Distance Start Time(s)
Setting Up Auto Credits
Set Up Bib Transfer Option
Edit Your Timeline
Edit Your Contacts
Add your Payment Account
Add Social Links to your Registration Page
Event Pricing Setup
Add a Description
Add Another Distance
Adding a Banner Image

Registrations

Lottery Process
Create Coupon Codes
Using your Dashboard
Using the Participant Screen
Edit Participant Records
Send Invites to Participants
Add Participant Discounts
Remove a Distance & Add New Distances
Deactivate or Remove a Distance
Refresh Your Public Entrant List
Change a Participant Distance (Manually)
Add Participant Back to Waitlist
Create A Participant Report
Export Information in Past Events
Show or Hide Your Entrant List

Race Results

Formatting Results Files
Placement in Timed Events: Loading Time & Distance
Load Results for Non-USU Events
Grant Access to a Race Timer
Assigning Bib Numbers
Edit Results for Your Event
Correcting Placement in Timed Events
Load Your Event Results
Adding Individual Bib Numbers

Timing App

UltraSignup Race Timer Intro Guide
Race Day Guide
Race Day Prep Guide
Testing the Timing App
Using the Race Clock
Resetting the Application
Editing Checkpoint Times
Configure the Timing App for Looped Events
Deleting Checkpoint Times
Change Participant Distance
Time a Looped Event
No Bib/Fix Online
Hide or Show a Distance
Configure the Timing App for Multiple Checkpoints
Backup Your Data
Get Your Code
Change Participant Status
Key Pad View vs. Bib Tap View
Add Your Code
Assigning Bib Numbers
Age Groups in the App
Adding A Participant From The App
Deleting Checkpoint Times
Changing the Race Clock
Publishing Results

Tools

Using the Marketing Tool
The USU Blacklist
Using the Facebook Tool
Setting up Volunteer Registration
Set Up Your USU Advertisement
Email Communications Tool

Financials

Managing Your 2024 Tax Documents
How Statements/Payouts Work
Setting Up Auto Credits
Creating and Applying Rollover Credits
Add your Payment Account

Runner Assistance

Non-Binary on UltraSignup for Runners
Runner Rank Explained ft. Matt Abbott the Data Guy
Changing Your Last Name
Edit Your Race Registration
Moving Results On Your Results Page
Using Your Credits & Rollovers
Load Results for Non-USU Events
Updating Your Member Profile
Change Your Email Address

New Features

Combining Coupons & Discounts
Ultrasignup Gift Cards
Introducing UltraSignup MicroSites! (Beta)
Non-binary Inclusivity: Phase II Updates
Non-Binary Option: Phase I
Display results in days

General Updates

Managing Your 2024 Tax Documents
New Pricing Display Regulations
Stripe Update: Canadian Accounts
2023 Tax FAQ
Stripe User Terms Update – December 15, 2023
Action Required: Important Update for Stripe Users
Fee Changing for Stripe Accounts
Non-binary: Looking Ahead
Non-Binary: Phase II Release Details
2022 1099-k FAQ
2021 1099-K FAQ

RD Tips & Information

Event Success Tips
How Taxes Work on UltraSignup
Refund Policy: Making Things Crystal Clear!
How Statements/Payouts Work

RD Education

An Overview of Race Swag
So You Want to be a Race Director?
Together with Headsweats

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Grant Access to a Race Timer

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