You can only renew your event once the current event date has passed. If you have an event that occurs more than once per year and you would like to extend the time that registration is available, you may consider offering it as two separate events. Example, a fall version and a spring version, as the events must have a different name.
Once your event date has passed, when you navigate to your event setup tab you will see a new option in the menu “Add/Renew Event”.
You will be redirected to a screen where you can set all the details for the next event.
You can choose to keep certain details such as event distance(s), contact(s), questions, add-ons, & waiver information.
What if my distances are changing in the new year? #
You can renew one of the distances from the previous year. You will be asked to add pricing, so you will need to add something. Once that is done, you will add all new distances by navigating to event setup >> add another distance:
Once the correct distances have been added, simply deactivate the distance you will not be offering any longer. To deactivate, navigate to your dashboard, click the ‘edit’ link next to the event that you need to hide, uncheck the box in the ‘Active’ column and click ‘update’ to save changes:
I am the correct contact, however, I am receiving a contact error. #
If you receive a contact related error when finalizing your renewal details, it is likely due to changes made to your personal contact account. If you changed your name or email and you RD information was not updated you will need to contact UltraSignup support for assistance.
My event is happening across multiple days this year, how do I set a date range rather than a single date? #
You will need to contact UltraSignup support with your preferred date range.