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UltraSignup Help Center

Whether you are new to the platform or an experienced Race Director, you'll find a wealth of insight in the UltraSignup help center. Browse our comprehensive library below for FAQ, video guides, and other information.

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Event Setup
  • Race Directors: Enabling a Nonbinary Division
  • Add Links, Lists, and Images to your Description
  • Photos, Waivers, and General tabs
  • Pause CC Charges
  • Troubleshooting Image Upload Errors
  • Show or Hide Your Waitlist Applicants
  • Setting Your Event Location
  • Set Your Capacity
  • Set Up Order Cancellation
  • Enable Distance Changes
  • Creating Questions
  • Creating Add Ons
  • Create a Relay Event
  • Creating a New Event
  • Create a Donation Based Event
  • Use the Waitlist Feature
  • Renew Your Event
  • Postpone Your Upcoming Event
  • Creating and Applying Rollover Credits
  • Create Coupon Codes
  • Change Registration Open Date(s)
  • Change Registration Close Dates
  • Change Ownership of Your Event
  • Change Distance Start Time(s)
  • Setting Up Auto Credits
  • Set Up Bib Transfer Option
  • Edit Your Timeline
  • Edit Your Contacts
  • Add your Payment Account
  • Add Social Links to your Registration Page
  • Event Pricing
  • Add a Description
  • Add Another Distance
  • Adding a Banner Image
Registrations
  • Lottery Process
  • Using your Dashboard
  • Using the Participant Screen
  • Edit Participant Records
  • Create Coupon Codes
  • Send Invites to Participants
  • Add Participant Discounts
  • Remove Distances // Add New Distances
  • Deactivate or Remove a Distance
  • Refresh Your Participant List
  • Change a Participant Distance (Manually)
  • Add Participant Back to Waitlist
  • Create A Participant Report
  • Export Information in Past Events
  • Show or Hide Your Entrant List
Race Results
  • Display results in days
  • Configure the Timing App for Multiple Checkpoints
  • Get Your Code
  • Load Results for Events Not Hosted on Ultrasignup
  • Grant Access to a Race Timer
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Edit Results for Your Event
  • Age Groups in the App
  • Adding A Participant From The App
  • Correcting Runner Placement in a Fixed Time Event
  • Load Your Event Results
  • Adding Individual Bib Numbers
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Timing App
  • UltraSignup Race Timer Overview
  • Race Day Guide
  • Race Prep Guide
  • Testing the Timing App
  • Using the Race Clock
  • Resetting the Application
  • Editing Checkpoint Times
  • Configure the Timing App for Looped Events
  • Deleting Checkpoint Times
  • Change Participant Distance
  • Time a Looped Event
  • No Bib/Fix Online
  • Hide or Show a Distance
  • Configure the Timing App for Multiple Checkpoints
  • Backup Your Data
  • Get Your Code
  • Change Participant Status
  • Key Pad View vs. Bib Tap View
  • Add Your Code
  • Assigning Bib Numbers
  • Age Groups in the App
  • Adding A Participant From The App
  • Deleting Checkpoint Times
  • Changing the Race Clock
  • Publishing Results
Tools
  • Using the Marketing Tool
  • The USU Blacklist
  • Using the Facebook Tool
  • Setting up Volunteer Registration
  • Set Up Your USU Advertisement
  • New Communications Tool!
  • Using the Communications Tool
Financials
  • Setting Up Auto Credits
  • Creating and Applying Rollover Credits
  • Add your Payment Account
Runner Assistance
  • Non-Binary Features on UltraSignup for Runners 🌈
  • Runner Rank Explained
  • Merge Various Names into your Account
  • Edit Your Race Registration
  • Moving Results to your Account
  • Using Your Credits & Rollovers
  • Load Results for Events Not Hosted on Ultrasignup
  • Updating Your Member Profile
  • Change Your Email Address on Your Account
Special Event Instructions
  • Broken Arrow Elite Credits
New Features
  • Non-Binary: Phase II Release Details
  • Introducing UltraSignup MicroSites! (Beta)
  • Non-binary Inclusivity: Phase II Updates
  • Non-Binary Option: Phase I
  • Display results in days
  • New Communications Tool!
General Updates
  • Non-binary: Looking Ahead 🌍
  • 🎁 Introducing Ultrasignup Gift Cards – The Perfect Gift for Runners! 🏃‍♀️🏃‍♂️
  • 2022 1099-k FAQ
  • Non-binary Inclusivity: Phase II Updates
  • Non-Binary Option: Phase I
  • 2021 1099-K FAQ
  • Display results in days
  • New Communications Tool!
Changelog
  • April 2023
  • October 2022
  • September 2022
  • July/August 2022
  • April/May 2022
  • February 2022
  • January 2022
Add your Payment Account

Funds are deposited on the second business day after the 15th and the last day of the month. If your account balance is under $100, we will wait until the following pay period.

To set up your payment account, navigate to event setup >> click Tax & Payments.

First, you will need to enter your bank information:

After your bank information has been added, you will need to add the entity type whether you are operating as an individual or as a business.

If operating as an individual, you will need to add the following information:

If you are operating as a business, you will need to have the following information prepared:

Once the information has been added, you should see this screen:

You always have the ability to remove the bank account and make changes as needed.

Note: You cannot remove the contact that is linked to your bank account. Remove the bank account from the payments page, first, then you can remove the contact.

If you remove the contact account that originally added the bank account, this is what we refer to as an ‘unlinked treasurer’ and you will stop receiving deposits. You will need to remove and add a new bank account. If the bank account is staying the same, but the contact attached needs to be changed, please contact support.

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Updated on March 12, 2022
Creating and Applying Rollover Credits

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